Foodpanda is a Berlin-based food delivery service that partners exclusively with beloved local restaurants to deliver quality meals in numerous cities worldwide.
Calling out all the enthusiastic, well-communicating individuals willing to work in a challenging environment. We’re looking for problem solvers and service enthusiasts to join our Content Team as Associate -
Quality Assurance Content (Operations).
The ideal candidate must possess excellent communication skills and experience of the relevant field plus the temperament of customer / client handling.
This position requires outstanding communication skills to facilitate our Partners and Vendors. If you’re ambitious, and willing to make a difference, this is the position for you.
As a Quality Assurance Associate - Content (Operations), your responsibilities will be as follows :
Review requirements, specifications, and technical design documents to provide timely and meaningful feedback.
Write documentation related to validating activities in compliance with quality and regulatory standards to meet requirements.
Ensure every onboarding process will qualify with complete quality in accordance with the global SOPs.
Use Playvox at its fullest mean.
Special attention to key vendors case evaluation.
Resolve each case within the tat time.
Maintain SLA for each case.
Evaluation of each stage for conformity with the preset parameters.
Train the team on the current processes.
identify training needs and organize training interventions to meet quality standards
A bachelor's degree in a relevant field is mandatory. Fresh candidates are welcome to apply. Masters will be preferred.
Excellent written and oral communication skills.
Quick and adaptive learner.
A little About Us :
We are fast, like mind-boggling fast! So if you’re someone who loves ever-changing goals and loves optimization, you’re the right fit for us!
We love people who can develop things from scratch, own them and then work on improving them.
We love what we do, and we don’t rest until we’ve achieved our targets. So if you’re also someone who is driven until the dream is achieved, come join us!