PK - Associate Quality Assurance Content (Operations)
Foodpanda
Karachi, Pakistan
2d ago

Pakistan

Foodpanda is a Berlin-based food delivery service that partners exclusively with beloved local restaurants to deliver quality meals in numerous cities worldwide.

Calling out all the enthusiastic, well-communicating individuals willing to work in a challenging environment. We’re looking for problem solvers and service enthusiasts to join our Content Team as Associate -

Quality Assurance Content (Operations).

The ideal candidate must possess excellent communication skills and experience of the relevant field plus the temperament of customer / client handling.

This position requires outstanding communication skills to facilitate our Partners and Vendors. If you’re ambitious, and willing to make a difference, this is the position for you.

As a Quality Assurance Associate - Content (Operations), your responsibilities will be as follows :

  • Review requirements, specifications, and technical design documents to provide timely and meaningful feedback.
  • Write documentation related to validating activities in compliance with quality and regulatory standards to meet requirements.
  • Ensure every onboarding process will qualify with complete quality in accordance with the global SOPs.
  • Use Playvox at its fullest mean.
  • Special attention to key vendors case evaluation.
  • Resolve each case within the tat time.
  • Maintain SLA for each case.
  • Evaluation of each stage for conformity with the preset parameters.
  • Train the team on the current processes.
  • identify training needs and organize training interventions to meet quality standards
  • Requirements :

  • A bachelor's degree in a relevant field is mandatory. Fresh candidates are welcome to apply. Masters will be preferred.
  • Flexible timings.
  • Excellent written and oral communication skills.
  • Quick and adaptive learner.
  • A little About Us :

  • We are fast, like mind-boggling fast! So if you’re someone who loves ever-changing goals and loves optimization, you’re the right fit for us!
  • We love people who can develop things from scratch, own them and then work on improving them.
  • We love what we do, and we don’t rest until we’ve achieved our targets. So if you’re also someone who is driven until the dream is achieved, come join us!
  • Apply
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