The Role : Senior / Lead Salesforce Admin
The Grade : 9 & 10
The Location : Islamabad, Pakistan
The Team : We are responsible for the management and improvements of the Business Applications that drive S&P Global. Our team leads many internal applications from Salesforce, Order to Cash, Order Fulfillment, Reporting and Workflow tools.
You will have the opportunity every single day to work with people from a wide variety of backgrounds and to develop a close team dynamic with coworkers from around the globe.
The Impact : As a Salesforce PMBA who works in our Business System Analyst role you will use your extensive Salesforce Platform skills experience to help lead and improve the S&P Global Salesforce Platforms.
You will make strategic decisions on the future state of the platform, as well as lead large Platform wide projects on all facets of the Salesforce application, from Service Cloud, Sales Cloud, App Partners and more
What’s in it for you : This position provides an unprecedented opportunity to shape the future of the S&P Global S&P Salesforce Instances.
You will provide leadership to a large team of in-house Salesforce professionals and become a visionary in the future state of the platform as it scales out across the division.
You will have the opportunity to design solutions based on Salesforce best practices and use your technical project management skills to lead large projects end to end in an Agile environment across one or multiple CRM teams.
You will also have the opportunity to mentor and eventually manage a team of highly skilled professionals.
Responsibilities :
Provide strategic direction for the Salesforce system and work with various stakeholders to establish and implement best practices with regards to system configuration, unit testing, maintenance, security and access controls, and data integrity
Administration of the Salesforce environment including customizing and implementing, security model, custom applications, object Management, Lightning App Builder, workflow rules, Process Builders, Lightning Flows, validation rules, dashboards, reports, and so on
Coordinate testing and manage deployment of software updates
Utilize leadership skills in mentoring other Salesforce Administrators
Work in partnership with key business users, identify potential ways of improving the efficiency and / or effectiveness of current business operations
Build a deep technical understanding and expertise of how the order to cash business operates departmental / divisional structure, functions, processes, procedures, and current application functionality
Assist with the design of Salesforce solutions and project planning. Add value in all stages of project work (definition, development, deployment)
Deployment planning. Understanding of Automated Deployment tools Copado / Version Control system is highly preferred
Strong background in Salesforce Sales module
Must know how to migrate data from using tools like data loader, work bench, dataloader.io to perform data migration
Lead & Coordinate with QA, UAT and Go-Live Activities
What We’re Looking For :
Required 3-6 Years of experienced Salesforce Business Analyst / Administrator (lightning preferred) with excellent communication skills
Minimum 2 years of lightning experience
Experience with Salesforce Cloud and Service Cloud, SFDC integration, and ERP integrations
Should have a thorough understanding of configuration of salesforce.com (workflows, validation rules, approval process, custom formulas, page layout, and record types).
Thorough knowledge of delivering projects in an agile scrum environment
Able to provide leadership, participate and be a productive member of the team. Must be able to manage time with multitasking.
Knowledge or working experience in Order to Cash systems / CPQ would be a plus
Be the lead subject matter expert in driving the industry best practices for the CRM ecosystem and associated integrated tools
Basic Qualifications :
Strong initiator and ability to work with limited supervision
Experience in Lightning is preferred
Proficient in continuous integration environments (Copado, Jenkins)
Ability to continuously learn and develop new skills to maintain technical currency
Strong problem solving, critical thinking, troubleshooting, and analytical skills to set up and interpret logic, data, and rule relationships
Excellent verbal and written communication skills
Demonstrated listening, analytical, organizational, and time management skills
Demonstrated ability to work independently and cross-functionally, including in high-pressure situations
Recommends development and configuration strategies received minimal guidance Uses subject-matter expertise to advise others
Help in defining integrations with other systems using Salesforce APIs
Strong SQL skills and familiarity
Willing to work in Night Shift.
Preferred Qualifications :
Salesforce Administrator / Advanced Administrator
Salesforce Sales Cloud consultant
Copado Certified Administrator (nice to have)
Copado Developer (nice to have)
SAFe practitioner (nice to have)
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race / ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.
Only electronic job submissions will be considered for employment.
