Who are we? Afiniti is the world’s leading applied artificial intelligence and advanced analytics provider. Afiniti Enterprise Behavioural Pairing™ uses artificial intelligence to identify subtle and valuable patterns of human interaction in order to pair individuals on the basis of behaviour, leading to more successful interactions and measurable increases in enterprise profitability.
Afiniti operates throughout the world and has measurably driven billions of dollars in incremental value for our clients.
Purpose Working within the global Client Data Services team, you will be a key member who enjoys rolling up their sleeves to solve complex business questions through data.
You will be the main support to the in-country Client Data Services Leads, who will be working with the client during the customer life cycle.
You will be responsible for helping the leads stay organized, helping to constantly update our client documentation and ensuring all tasks and responsibilities are tracked across all accounts.
You will have a passion for data and be able to move between complex data structures and SQL / R / Python models easily.
You will help to pro-actively identify and create relevant, insightful analysis and will look to automate at all times across industries and regions.
Key Responsibilities PK CDS Support Lead Key Responsibilities (highlights) :
Utilize statistical and analytical methods to assist in the provision of relevant and useful insights / analysis to the business team and client on the business, strategy and contact center operations.
Build an automated portfolio of such analyses across industries, leading to increased efficiencies and support to the business and client.
The ideal candidate will have
Education & Qualifications
Salary & Package As well as a competitive base salary dependent on the number of years of experience.