Customer Success Associate
3d ago

Who We Are :

KeepTruckin is on a mission to modernize the trucking industry. With the leading fleet management platform, we are bringing trucks online and fundamentally changing the way freight is moved on our roads.

We see our hard work rewarded in tangible ways every day and we believe that intelligence is most powerful when paired with humility.

We’re motivated by the opportunity to impact and improve every facet of a trillion-dollar industry that touches everyone’s lives.

KeepTruckin is proud to be a Forbes Cloud 100 company, a 2020 Career-Launching Company by Wealthfront and named a Forbes Best Startup Employer 2020.

About the Role :

A CSA is responsible for overseeing the process of customer retention within a business. Their duties include interacting with new and existing customers, directing their team on how to best help with their current product suite and implementing customer service policies and procedures to enhance customer satisfaction.

What You'll Do :

  • Deliver targeted customer outreaches to increase customer activation, product engagement, and feature usage.
  • Drive full product engagement by educating customers about KeepTruckin’s feature set
  • Help existing customers navigate any barriers to successful hardware and software utilization to increase renewal rates.
  • Identify opportunities for upgrades and new hardware sales and create referrals for Expansion sales (CSQLs)
  • Assist in troubleshooting and solving Support issues, when needed
  • Build customer loyalty by delivering exceptional customer service
  • What We're Looking For :

  • 3+ year prior experience in a customer facing role
  • 1+ year prior experience in Sales or Consulting
  • Ability to build and maintain relationships with customers and their key personnel
  • Receptive to feedback, willingness to learn and embrace continuous improvement
  • Ability to identify larger issues and make recommendations for improvement
  • Resilient in capacity to deal with pressure and the demands of the workplace
  • Fluent in spoken and written English skills
  • Creating a diverse and inclusive workplace is one of KeepTruckin's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

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