Account Manager Centralised Client On-Boarding
The Citco Group Limited
Hyderabad, Hyderabad
2d ago


Job Title : Account Manager

Reports to : Senior Account Manager (in Sydney)

Location : Hyderabad

Department : Centralized Client On-Boarding and Maintenance CDD ( CCOB )

Requirements : Bachelor / Masterdegree, together with relevant working experience or legal background, and minimum of threeyears’ experience in a KYC / AML senior role and / or similar position in the first line of defense.

  • To meet the continuous increase of regulatory and tax transparency requirements around client due diligence ( CDD ), the Citco Group of Companies established a centralized client on-boarding process in order to streamline the KYC data collection and maintenance thereof from clients, during their entire life cycle.

    For this center of excellence department, Citco is looking to recruit an experienced Account Manager with knowledge on the legal and regulatory requirements around customer due diligence (CDD)in the context of anti-money laundering / countering terrorist financing (AML / CTF).

    The ideal candidate is familiar with the interpretation of the CDD requirements and has experience in managing a team and workloads.

  • The Account Manager manages and controls the daily deliverables of the team members to meet business and regulatory expectations around the maintenance of Clients’ data and the identification documentsi) at onboarding of Clients;
  • ii) during the life cycle of the Clients; and iii) at the request for the opening of a Citco Bank account. The collection process at the outset of the client relation must be performed as efficient aspossible to expedite the clients’ on-boarding experience.

    Therefore, the Account Manager liaises with Clientsand Relationship Managers on the pre-requisites of the KYC document requirements to meet the regulatoryrequirements for client identification across the Citco Service Offices.

    The Account Manager is responsible toensure team members adhere to the accuracy of data processing and documents upload into core application.

    The Account Manager performs control on the output of the KYC (Senior) Specialists. In addition, the AML / KYCAccount Manager covers various internal administrative tasks.

  • The Account Manager operates within a centre of excellence covering clients due diligence services tovarious types of clients across the Citco offices.

    The Account Manager maintains contact with internalseniorrelationship managers and the clients. The Account Manager has a direct operational reportingline to the Senior Account Manager and dotted reported line to various other managers and directors.

  • A summary of the main tasks and responsibilities of the Account Manager are as follows :

  • Managingthe team and the individuals deliverables to ensure deadlines are met.
  • Providing guidance and support to team members in the overall quality of services.
  • Providing direction to team members with regard to CDD related queries.
  • Performingquality controlon the output of team members.
  • Monitoringand managing queues and pending clients deliverable on daily basis.
  • Monitoring productivity of team members.
  • Attending call with Clients and Relationship Managers when required.
  • Liaising with internal key stakeholders on CDD related tasks.
  • Performing various ad-hoc administrative tasks, such as contribution to the effective design of the processes and workflows, implementation and maintenance thereof.
  • Responding timely and professionally to emails and phone calls.
  • Participating and contributing in the continuous development of the department.
  • Taking-on projects and ad-hoc tasks related to operational and technical aspects of CDD.
  • Providing regular and accurate updates on tasks and deliverables through KPIs and management reporting.
  • All tasks to be performed timely within the givenpolicies, procedures, guidelines and service level agreements.
  • Bachelor or Masterdegree in Legal or Business Administration.
  • At least three years’ experience with Know Your Customers, Anti-Money Laundering and Combating the Financing of Terrorism and managing a team within a customer service environment, and in managing people.
  • Experience in fiduciary services, alternative asset servicing and other financial services.
  • Proficient in Microsoft office 2016 or higher, such as Outlook, Word, Excel, Visio.
  • Strong proficiency in interpersonal and communication skills including verbaland written English.
  • Problem solving skills coupled with analytical skills.
  • Good planning and time management skills (multitasking on daily basis).
  • High level of attention to detail and accuracy.
  • Pro-activeness in raising potential improvements on the process performed.
  • ACAMS Certification and knowledge of FATCA and CRS are advantageous.
  • Business and commercial acumen
  • Quality and risk management
  • Decision making
  • Problem-solving
  • Client relationship management
  • Communication
  • Teamwork
  • Coaching and Developing others
  • Drive for results
  • Adaptability
  • NOTE : This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.

    The Citco Group Limited

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