Who We Are Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy.
The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more.
Motive serves more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.
Motive is proud to be a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront. Key Deliverables
Ability to build strong relationships with all Teams
Hands on experience over network communications equipment including, routers, switches, firewalls, Wireless controllers, Access controls
Expertise in MDM solutions (Microsoft Intune, JAMF, Workspace One, etc.)
Ability to handle multi-OS installation and troubleshooting
Understanding of IP networking and routing protocols
Provide Level-1 / 2 support, troubleshooting to resolve customer issues.
What You'll Do
Taking ownership of customer issues reported and seeing problems through to resolution
Researching, diagnosing, troubleshooting and identifying solutions to resolve network issues
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams / vendors
Coordination with all stakeholders including vendor to resolved customer issues
Ensuring that SLA’s are met with timely resolutions
Basic understanding of SaaS applications (OKTA, G-suite, Slack, Better Cloud, Atlassian)
What We're Looking For
Must have Bachelor of engineering in computer science or equivalent
Minimum 1-3 years IT support experience
Must have Customer Handling experience
Strong follow-up skills
Technical troubleshooting Expertise
CCNA & CCNP, MCITP, Office 365 Certifications preferred
Should have strong communication skills (written / verbal)
Call Center IT Support experience is a plus point
Must be willing to work in flexible working hours
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Please do not let an arrest or conviction record prevent you from applying for employment at Motive. Motive considers qualified applicants with arrest and conviction records.
Please review our Candidate Privacy Notice here.
