IT Support Engineer
Remote, Remote, PK
3d ago
source : Mehnat Mazdoori

Who We Are Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy.

The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more.

Motive serves more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.

Motive is proud to be a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront. Key Deliverables

  • Ability to build strong relationships with all Teams
  • Hands on experience over network communications equipment including, routers, switches, firewalls, Wireless controllers, Access controls
  • Expertise in MDM solutions (Microsoft Intune, JAMF, Workspace One, etc.)
  • Ability to handle multi-OS installation and troubleshooting
  • Understanding of IP networking and routing protocols
  • Provide Level-1 / 2 support, troubleshooting to resolve customer issues.
  • What You'll Do

  • Taking ownership of customer issues reported and seeing problems through to resolution
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve network issues
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams / vendors
  • Coordination with all stakeholders including vendor to resolved customer issues
  • Ensuring that SLA’s are met with timely resolutions
  • Basic understanding of SaaS applications (OKTA, G-suite, Slack, Better Cloud, Atlassian)
  • What We're Looking For

  • Must have Bachelor of engineering in computer science or equivalent
  • Minimum 1-3 years IT support experience
  • Must have Customer Handling experience
  • Strong follow-up skills
  • Technical troubleshooting Expertise
  • CCNA & CCNP, MCITP, Office 365 Certifications preferred
  • Should have strong communication skills (written / verbal)
  • Call Center IT Support experience is a plus point
  • Must be willing to work in flexible working hours
  • Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

    Please do not let an arrest or conviction record prevent you from applying for employment at Motive. Motive considers qualified applicants with arrest and conviction records.

    Please review our Candidate Privacy Notice here.

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