Key Client Manager
Apm Terminals
PK - Lahore
6d ago

We Offer

Manage and develop the business relationship, performance and share of wallet across the entire supply chain of the client, including the full spectrum of Maersk products (Ocean and L&S) within or outside the global tender(s), with assigned clients.

Work along with the Local Sales Manager to be the bridge between China & Pakistan.

  • Key Responsibilities ;
  • Customer Relationship

  • Position Maersk for access to the right stakeholders, influencers and decision makers throughout the customer organization
  • Maintain and develop customer relationships. Strive to expand the scope of personal client contacts across all relevant and multiple functions and departments in the client
  • Identify individuals in the client where a relationship should be developed / maintained by other relevant colleagues from any function and at any level within Maersk
  • Be consultative, a problem solver and a connector’ between the client and Maersk, leveraging the expertise of our wider organization
  • Match our products to the client’s needs, providing sustainable transport and logistics solutions and value adding services for which we can profitably and legally be paid for
  • Client Strategy and planning

  • Drive the business growth of Chinese MNCs in PKA area and also support the global client development strategy
  • Manage and develop the relationship with the client in line with Maersk strategy
  • Develop client business plans that encompass ocean and Logistics & Services products
  • Define value propositions and work closely with Maersk functions to grow revenue across products
  • Plan, prepare, manage and negotiate all business opportunities in scope
  • Responsible for Customer Satisfaction

  • Support the overall customer experience and support global value proposition
  • Cooperate with all Maersk functions, working as one-team, with aligned goals. Including Product organization, Customer service / delivery teams and Sales Support
  • Deliver client profitability as per budget

  • Ensure successful business onboarding and contract compliance
  • Responsibility for both contractual sales control and non-control which will vary from client to client, and for different products and services within the same client
  • Who we are looking for :

  • Chinese and English speaking is a must.
  • Logistics work experience of 7-10 years is preferred.
  • Would need a certain amount of travel, within the country depending on
  • business needs

  • Ability to interact with senior stakeholders and build good engagement levels
  • Should be able to be in the constant hunt for new business and ensure their movement through the sales cycle.
  • You should have excellent interpersonal, presentation and communication skills (both written and oral)
  • Ability to work as a team player through collaboration and mutual coordination
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