Unit Head Customer Service
MCB Bank Limited
Lahore, Punjab, PK
1d ago
source : Mehnat Mazdoori
  • VACANCY ALERT! MCB Bank Limited is seeking candidates to fill multiple vacancies. Please apply for any one of the below vacancies (kindly apply for one vacancy only) that best suits your profile;
  • Ability to develop and modify processes viewing the future needs of customers while transforming processes through digital innovation.
  • Forecast customer behavior and gathering market intelligence through surprise visits and customer feedback by direct meeting.
  • Taking ownership of customer issues and following problem through resolution
  • To act as catalyst in leading coordination among various functions.
  • To ensure all customer complaints are closed within the TAT.
  • Maintain detailed MIS of all customer complaints, action taken and results of spot check.
  • To ensure all process and policies are in line with regulations.
  • Ensure that customer service staff is fully trained to handle the customer queries
  • Required Skills Client-Facing Skills, Customer Queries, Customer Care, Customer Service, Problem Solving Aptitude, Forecasting, Leadership Skills,

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