Customer Support Engineer
Mavenir
Islamabad, Pakistan
1d ago

Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud.

As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.

Role Summary

The purpose of this role is to provide focused technical expertise to EMEA Customers and Operations teams on Mavenir messaging and mOne products and deployments.

It will provide the technical interface to other teams both external and within the organisation. It will also ensure an effective flow of information between the teams within operations and facilitate knowledge transfer

The engineer will be able to assimilate new concepts quickly and be prepared to work in situations where they are learning as they work.

They must be good at dealing with peers, other teams within the Mavenir organisation and the customer’s technical staff (including good customer facing hard and soft skills).

The engineer will need to be able to work under pressure to complete work to tight time constraints or meet the needs of the customer.

Also needs to be able to understand the business context of the project being delivered.

Key Responsibilities

  • Review and update of technical aspects of quality system to ensure information is correct and up to date
  • Solid experience working with UNIX (Solaris or Redhat Linux)
  • UNIX System Administration skills
  • Proven shell scripting experience
  • Experience of installing, upgrading and configuring computer hardware and software
  • Knowledge of mobile networks preferred but not essential
  • Good understanding of software engineering principles
  • Understanding of the SS7, SMPP, SOAP / XML Protocols
  • Experience working with HP and Sun platforms
  • Experience working with IP networks, Cisco router configuration
  • Experience of site visits to replace hardware components
  • Mavenir Messaging and Charging Product information will be a plus
  • Job Requirements

  • Can do / will do attitude
  • Methodical problem solving skills
  • Good verbal and written communication skills, both face to face and remotely with people for whom English is not their first language
  • Able to work from customer premises and able to work remotely from internal teams
  • Able to assimilate technical information quickly and apply it to a given situation
  • Shows initiative and is able to make appropriate decisions
  • Good planning and organisational skills able to multi task
  • Commitment to achieve the required goals
  • Team worker
  • Able to build relationships with customers, identifying and focusing on their needs
  • Commercial awareness
  • Works well under pressure
  • Able to work to job standards and process requirements and drive for quality
  • Ability to work individually with little supervision, but flag up issues promptly
  • Able to work to meet deadlines
  • Ability to pick up new technologies and products quickly
  • Accessibility

    Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.

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