IT Helpdesk Officer
Contour Software
Karachi, Sindh, PK
1d ago

We are looking to hire IT Helpdesk Officer for our Karachi Office. The candidate will be assisting the existing IT / Network Operations team to ensure the computer network performance meets company and user satisfaction.

Job Responsibilities

  • Serving as the first point of contact for end-user support of computer systems / network on a routine basis via IT Helpdesk
  • Assists the Network team in designing and configuring the company's local, wired and wireless, and voice systems
  • Manages the daily activities of local network systems and perform diagnostics
  • Responsible for installation, administration, and testing of operating systems, software, switches, cabling, and other related network components / equipment under the guidance of the Team Lead in accordance with published standards
  • Assists the Network team in developing, monitoring, and implementing network security procedures for safeguarding all networking systems
  • Maintains records of work completed and in-progress; and updates network documentation to record installations, upgrades, configurations, etc
  • Manages network management programs and assists the Team Lead in preparing network status reports
  • You must be able to prioritize remediation of issues in an environment with critical uptime requirements
  • Job Qualification & Specifications

  • Bachelor's degree in the Computer Science / IT or equivalent and at least 1 year of experience in the Computer Systems / Network field
  • The below certifications / trainings are highly desirable in addition to the above requirements :

  • CCNA certification in either Routing & Switching or security.
  • Microsoft Certified Professional in Server Infrastructure.
  • Must have knowledge of the following :
  • Networking protocols, and standards
  • Active Directory, DNS, DHCP, WSUS, WDS
  • Windows Operating Systems
  • Network cabling standards and able to make network cables when required
  • VPN and VPN tunnels
  • Good oral and written communication skills.
  • Keen interest in Computer hardware, operating system and networks.
  • Must have excellent troubleshooting skills.
  • Varied shift schedules may include day or evening hours.
  • Nice to Have

  • Knowledge and experience with Linux servers
  • Knowledge and experience with Firewalls.
  • Knowledge and experience with Network Monitoring Tools.
  • Benefits Package

    Contour Software is committed to provide exciting learning opportunities, quality of work, and work-life balance to its employees.

    Our benefits package includes :

  • Market-leading Salary
  • Medical Coverage Self & Dependents
  • Parents Medical Coverage
  • Provident Fund
  • Employee Performance-based bonuses
  • Profit Sharing Plan Tenured Employees only
  • Home Internet Subsidy
  • Conveyance Allowance
  • Life Benefit
  • Child Care Facility
  • Professional Development Budget
  • Company provided Lunch / Dinner
  • Leaves Encashment
  • Recreational area for in-house games
  • Sporadic On-shore training opportunities
  • Friendly work environment
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