We are looking to hire IT Helpdesk Officer for our Karachi Office. The candidate will be assisting the existing IT / Network Operations team to ensure the computer network performance meets company and user satisfaction.
Serving as the first point of contact for end-user support of computer systems / network on a routine basis via IT Helpdesk
Assists the Network team in designing and configuring the company's local, wired and wireless, and voice systems
Manages the daily activities of local network systems and perform diagnostics
Responsible for installation, administration, and testing of operating systems, software, switches, cabling, and other related network components / equipment under the guidance of the Team Lead in accordance with published standards
Assists the Network team in developing, monitoring, and implementing network security procedures for safeguarding all networking systems
Maintains records of work completed and in-progress; and updates network documentation to record installations, upgrades, configurations, etc
Manages network management programs and assists the Team Lead in preparing network status reports
You must be able to prioritize remediation of issues in an environment with critical uptime requirements
Job Qualification & Specifications
Bachelor's degree in the Computer Science / IT or equivalent and at least 1 year of experience in the Computer Systems / Network field
The below certifications / trainings are highly desirable in addition to the above requirements :
CCNA certification in either Routing & Switching or security.
Microsoft Certified Professional in Server Infrastructure.
Must have knowledge of the following :
Networking protocols, and standards
Active Directory, DNS, DHCP, WSUS, WDS
Windows Operating Systems
Network cabling standards and able to make network cables when required
VPN and VPN tunnels
Good oral and written communication skills.
Keen interest in Computer hardware, operating system and networks.
Must have excellent troubleshooting skills.
Varied shift schedules may include day or evening hours.
Nice to Have
Knowledge and experience with Linux servers
Knowledge and experience with Firewalls.
Knowledge and experience with Network Monitoring Tools.
Contour Software is committed to provide exciting learning opportunities, quality of work, and work-life balance to its employees.
Our benefits package includes :
Medical Coverage Self & Dependents
Parents Medical Coverage
Employee Performance-based bonuses
Profit Sharing Plan Tenured Employees only
Home Internet Subsidy
Child Care Facility
Professional Development Budget
Company provided Lunch / Dinner
Recreational area for in-house games
Sporadic On-shore training opportunities
Friendly work environment