Product Specialist
Nakisa
Lahore, Pakistan
17h ago

Position at Nakisa

Nakisa is a global leader in enterprise business solutions for Organization Design and Accounting and Compliance. Nakisa delivers innovative, forward-thinking, and robust human resource and financial management solutions that advance business strategies.

Nakisa has built top of the line software solutions which are being used by the Fortune 1000 of today.

We believe the key to our success is our unity in thought and action. As we are continuously improving, we work hard to ensure Nakisa values (Fairness, Integrity, Service, and Humility) drive our behaviors at all levels.

Our solutions have excelled in the market and we are committed to excel in its delivery and implementation aiming for our customers to have the best possible experience in their journey with Nakisa.

We are seeking an enthusiastic Product Specialist to join our Product team to assist with the support and development of the Nakisa Lease Management solution.

You will reinforce the team and the whole organization with your software and accounting knowledge by assisting with Team Enablement, Product Support, and New Product Development.

  • The key factors which a successful candidate must possess are;
  • You like Software
  • You are the Bridge that brings together Product, Support. Dev, and QA.
  • You have a solid Accounting academic background
  • You know the products in out
  • Responsibilities

  • Prioritize bugs & support feedback for product teams
  • Coordinate internal activities & training ahead of a feature release
  • Provide support insights into functionality usage & requirements during a product's exploration & build phases
  • Prepare technical notes to be used for knowledge bases and client training.
  • Assist support and R&D team by reviewing product reported issues.
  • Collaborate and drive engineering using Jira in an agile development environment.
  • Help Identifying opportunities to enhance the overall customer experience.
  • Provide issue assessment and guideline to R&D for improvement.
  • Analyze and solve customer escalations during direct sessions with customers.
  • Update Jira tickets and dashboards accordingly
  • Qualifications

  • Bachelor’s Degree in Accounting
  • 2+years of experience in Financial / Accounting software, product / Business Analyst, product development, or other software related positions.
  • Experience in products for the B2B market.
  • Ability to perform under a tight deadline.
  • Excellent interpersonal and presentation skills
  • Excellent communication skills (written & verbal) in English
  • Proven project management and organizational skills
  • Ability to perform effectively in a fast-paced, and rapidly changing environment
  • Strong problem-solving skills, think out of the box
  • Customer-focused mindset, putting customer experience in every decision
  • Ability to influence effectively with Data supported arguments
  • Knowledge of JIRA, Agile culture, SDLC principles, SaaS
  • What’s in It for You?

  • Opportunity to join a growing and fast-paced, SaaS company.
  • Chance to make a difference.
  • Work with Fortune 500 companies as your clients.
  • Growth opportunities into more technical roles or management roles.
  • Opportunity to learn and expand your skillset.
  • Make wonderful friends and become part of the diverse and inclusive Nakisa family.
  • Work with a team of incredibly talented and forward-thinking people who value hard work and know-how to celebrate the wins No matter small or big.
  • Amazing benefits & perks.
  • About Us

    Nakisa is a global leader in enterprise business solutions for Organization Design and Accounting, and Compliance. Nakisa delivers innovative, forward-thinking, and robust human resource (HR) and financial management solutions that advance business strategies.

    Our vision is to resolve the most complex problems of every enterprise customer. Our solutions are being used by the Fortune 500 of today.

    We bring together diverse and bright minds to offer amazing software products. We believe the key to our success is our unity in thought and action.

    As we are continuously improving, we work hard to ensure Nakisa's values (Fairness, Integrity, Service, and Humility) drive our behaviors at all levels.

    Our solutions have excelled in the market. We are committed to excellence in its delivery and implementation, aiming for our customers to have the best possible experience in their journey with Nakisa.

    We’re recognized as , having been named one of Montreal’s top employers of 2022, as well as one of Canada’s best employers for recent graduates.

    Our people and our culture are the key to our success : hear from the team

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