About QS
QS Quacquarelli Symonds was founded in 1990 and has established itself as the leading global provider of specialist higher education analytics and solutions.
At QS we want to ensure candidates have access to our independent insight-led services, so they can make the right choices for them, and for their future.
Our activities span 50 countries, working with over many of the world's leading higher education institutions and employers.
We’re famous for the QS World University Rankings, the world’s most popular source of comparative insight into university performance.
It’s from our detailed research, and this depth of understanding of all things education, that we seek to show leadership and be a lifelong decision partner for students and institutions alike.
QS is a multi-cultural organization, with more than 25 languages spoken by our team members. We are known for our entrepreneurial spirit and actively encourage employees to initiate and develop ideas and share the rewards of our success.
You should be comfortable with the challenges of a dynamic environment.
QS Quacquarelli Symonds is proud to be a fair and equal organization where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes.
We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.
Position Summary
The role will focus on lead qualification, supporting students and parents, agency partners, K12 counsellors and other institutional partners seeking to work with the QS expert enrolment services team to support their requirements.
The Senior partnerships manager will solve complex business challenges with creativity and enthusiasm, always looking to learn something new.
The successful candidate will also be instrumental in creating future strategic plans with the goal of boosting revenue streams across the B2B & B2C channels.
This role will report to the Regional Director, South Asia.
Responsibilities & requirements of the role
and in doing so, provide a comprehensive set of end to end services as required by them such as career counselling, program shortlisting, application management, visa and any other ensuing university enrolment support
Collaborate with the executive team members to develop and execute the regional strategic plan to drive multi-channel adoption and target achievement
Proactively source, train and onboard high quality education agency partners, K12, language school and college partners across Pakistan to become QS higher education partners
Ensure terms of contracts are clearly defined and adhered too across the B2B channel
Monitor and manage the student application pipelines across the B2B and B2C channels, and adjusting strategies as necessary to achieve conversion and consequent revenue goals
Being agile, student and partner focused, making support an amazing experience for them, is of uppermost importance
Present reports on channel performance, provide clear recommendations based on analysis, and work with the leadership teams to contribute to the QS overall growth strategy across Pakistan and South Asia as a whole
Collaborate with content and design teams to produce collateral and other materials that partners and internal teams can leverage for their sales efforts
Develop and maintain positive working relationships with university partner teams and internal QS staff
Collaborate with product, engineering, and marketing on enhancing user experience as well as the partner and student journey within the product
Provide leadership to the regional team, oversee timely resolution of escalations, and create an environment that attracts talented people to support future growth and expansion
Supporting QS online or offline events in the region from ideation to execution
Qualifications & experience required
Demonstrated knowledge and experience
10+ years’ experience in sales and customer service within the international higher education space
Expertise in B2B partner management, universities, admissions requirements, and visa processes for major study destinations (USA, Canada, UK, EU, Australia)
Experience working with an educational agency and / or international institutions and / or an Ed tech company is a plus
Leadership experience managing diverse teams
Experience delivering high levels of customer service to B2B partners and students
Knowledge of the international education industry, local high school networks, local universities, and education agents in your territory
Technical skills and qualifications
Working knowledge of spreadsheets, Microsoft Word, PowerPoint and Outlook
Experience working with a CRM (Hubspot, Salesforce, etc.)
Ability to work across cultures and languages
Advanced English skills are a must
Behavioural competencies
Strong presentation and public speaking skills
Exceptional interpersonal, verbal and written communication skills
Strong problem-solving skills with the ability to handle objections
Ability to thrive in a collaborative environment
Aptitude for prioritizing tasks with a high attention to detail to ensure information accuracy
Strong organisation and project management skills
Ability to understand critical issues and bring appropriate resolution to complex issues
