Understand the details provided in logged ticket. Validate the completeness of information provided and if required, collect further information from client.
When identified as a bug, complete the documentation including product analysis of defect clearly indicating reason and resolution of the defect.
In case of non-defects, close the ticket with sufficient information for the client to be able to understand and appreciate the answer with full satisfaction.
Contribute to Knowledgebase through FAQ’s and HowTo’s.
Act as the technical reference point during software implementation / upgrades. Provide guidance and support to client IT teams.
WHAT YOU BRING IN
2-4 years strong skills of analysis in problem resolution in C / C++ / Java / RDBMS knowledge
Excellent analytical skills
Great communications skills (written and verbal)
Availability to perform onsite analysis of tickets at client places