Senior Project Manager
Royal Cyber Inc
Remote, Remote, PK
6d ago
source : Mehnat Mazdoori

Position Overview

  • The e-Commerce Project Manager is the main point of contact and accountable party for onsite e-commerce and the day-to-day manager of e-commerce for assigned specific business
  • unit(s). This role is a key liaison between the product, marketing, technical, vendor and
  • executive teams. This position develops and executes strategic projects that support DHG’s
  • goals and initiatives, and delivers the projects on time, on budget, and meeting key KPIs.
  • Responsibilities include planning activities, resource / vendor alignment, and coordinating
  • execution. This position requires strong project management capabilities, effective
  • communication and collaboration skills, and the ability to provide insight around potential risks
  • and opportunities, resolve conflict, initiate resolution, and deliver results. Responsibilities :
  • 10+ plus years of experience working with major ecommerce platform.
  • Experience on Hybris Ecommerce Platform / SFCC / Salesforce crm / WCS / Magento
  • Experience in designing and delivering complex projects based on Hybris eCommerce platform / IBM WebSphere Commerce / Magento or any other Ecommerce Platform.
  • Significant architecture experience with Implementation.
  • Experience managing and delivering key components of large ecommerce engagements.
  • Candidate should be Technical and functional.
  • Experience developing detailed technology architecture.
  • Experience with full life-cycle projects from initial scoping through delivery.
  • Strong understanding of Agile and Scrum methodologies.
  • Proven experience delivering mid-size to large ecommerce engagements.
  • Ability to engage and manage senior-level client relationships.
  • Experience managing project risk and project revenues and costs.
  • Working knowledge of the tracking and reporting processes required to keep clients and project teams up-to-date.
  • Manage e-commerce functions including, but not limited to, optimizing conversion,
  • supporting acquisition and lead gen efforts, updating site content, managing pages and
  • products, maintaining inventory levels, and overseeing user flow / customer experience
  • Oversee the digital customer experience including, but not limited to, supporting order
  • lookup and customer service inquiries, coordinating transactional and relationship
  • emails, providing FAQs, overseeing digital properties and managing all posttransactional activities
  • Responsible for maximizing revenue on site and maximizing upsell / cross-sell / AOV
  • Identify, develop, and execute projects that support DHG’s business goals and initiatives
  • Work with e-commerce Digital Director stakeholders to identify the success criteria of
  • projects, benchmark KPIs, and measure success against identified KPIs
  • Lead development of project plans, process flow diagrams, use cases, current / future
  • state diagrams, and functional and technical requirements
  • Lead cross-functional teams on an ongoing basis including stakeholders and team to
  • ensure project success
  • Independently ensure the successful implementation of projects including and managing
  • timelines, scopes, budgets, communications, quality, issues, risks, critical paths, and
  • resource constraints
  • Keep project plans up to date at all times
  • Monitor and measure project processes and activities to identify and communicate
  • potential issues, risks or problems in a timely fashion and provide corrective action
  • options and drive to resolution
  • Prepare launch go / no go checklists and create contingency plans
  • Where necessary, escalate schedule delays due to issues and risks to e-commerce
  • Digital Director
  • When needed, negotiate project priorities and workload with internal stakeholders and
  • team members
  • Review performance evaluations for vendors on projects
  • Provide direction and coaching to Business Analysts on project team
  • Lead in a learning and collaborative environment
  • Work with the Marketing Director to ensure marketing and website efforts are aligned
  • and to optimize lead generation
  • Perform post project review and lessons learned
  • Keep up to date on current e-commerce trends and opportunities. Other duties as assigned Requirements :
  • 6+ years experience as a PM on large projects dealing with cross-functional teams,
  • complex processes, and multiple technical platforms
  • Must be a team player
  • Strong understanding of current e-commerce trends and best practices
  • Experience developing project plans, process diagrams, use cases, functional and
  • technical requirements
  • Strong background in Digital, e-commerce and Marketing
  • Good interpersonal skills
  • Excellent verbal and written communication skills and ability to interact with technical
  • and non-technical audiences including vendors, executives, managers, and subject
  • matter experts
  • Strong problem solving skills detail-oriented, creative, practical Education :
  • Bachelor’s degree in Mass Communications, Marketing, or other advanced degree
  • preferred
  • Experience :
  • Strong background in e-commerce, Digital, and Marketing
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