Chat Product Owner
KeepTruckin
Pakistan - Remote
1d ago

Who We Are

KeepTruckin builds technology using the latest advancements in AI and computer vision to improve the safety and efficiency of businesses with vehicles.

Over one million drivers and 100,000 companies across every industry trust KeepTruckin’s integrated platform to power their operations, prevent accidents and reduce costs.

At KeepTruckin, we see our hard work rewarded in tangible ways every day, and we believe that intelligence is most powerful when paired with humility.

We’re motivated by the opportunity to save lives on the road while impacting and improving every facet of multiple trillion-dollar industries that keep our physical economy moving.

KeepTruckin is proud to be a Forbes Cloud 100 company, Forbes Best Startup Employer 2020, and an Inc Magazine Best Place to Work.

About the Role :

We’re looking for a Chat Product Owner to leverage the power of an automation-first CX strategy and transform the way we engage and assist our customers.

The conversational chat service is a cornerstone of our brand interactions, enabling us to offer engagement with customers on the channels they prefer, at the time they prefer.

This in turn allows our brand to talk more with customers using consistent brand voice, and drives business results. You will use the bot to implement customer experiences designed to increase interaction volume and conversion rates across the end-to-end customer journey.

This includes marketing, sales, support, and post-sales customer care. You will also be the voice of our customers within the company, looking for feedback and insights that can inspire new product features, improvements, and ideas.

What You'll Do :

  • Deliver a chat experience across our channels that is frictionless and high quality.
  • Deliver a bot experience that enables customers to self-serve and automates complex and highly personalized actions.
  • Work with the Support, Marketing, Product, and Product Marketing teams to expand the use cases for the chatbot across our customers' entire journey with our brand.
  • Leverage data to make optimizations that will support customers better and drive better conversion rates at every stage of the marketing and sales funnel.
  • Work with support, channel, and campaign managers to explore opportunities to deploy automated customer experience within new social channels.
  • Report frequently on chatbot performance and understand levers to pull to optimize towards our goals.
  • Demonstrate a desire to proactively help and serve internal / external customers meet their needs.
  • Develop our Omni channel strategy beyond chat, sourcing vendors, developing business cases and managing the operation.
  • What We're Looking For :

  • 5+ years experience working in a professional setting.
  • 3+ years experience creating workflows and personalized experiences with conversion
  • in mind.
  • 2-3+ years experience directly managing people.
  • You have implemented and managed a chatbot solution in the past.
  • You are comfortable with building and customizing conversational experiences.
  • You have a basic understanding of the marketing funnel but are eager to learn more.
  • about demand gen marketing.
  • You are a self-starter who can take action with minimal supervision and consistently.
  • deliver against deadlines and goals.
  • You are comfortable with a metrics orientation, and can analyze reports and identify actionable insights to drive new opportunities.
  • You love to experiment and think outside of the box.
  • You are excited to make an immediate impact, and hitting team goals
  • You thrive in fast paced environments and look to always improve performance
  • Creating a diverse and inclusive workplace is one of KeepTruckin's core values.

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