Responsible for Full stack IBM BAW, Core java development & end-to-end support management of the IBM BPM workflows & Microservices .
The role requires the incumbent to provide support for BPM Process across UAE and IBG countries. Expected to Provide L2, L3 Support activities for BPM / BAW & Java Suite of applications and support strategy of technology by achieving objectives and goals.
Basic knowledge on BPM , SOA & API architecture . This includes AIX and Linux systems, Oracle databases, Java Utilities and Cloud cognitive technologies (Cloud,SOA) .
Cloud Responsibilities include, doing L2, L3 support , bug fixes , upgrades , patching , monitoring and alerts and provide uninterrupted service by providing high quality of support to Business and Operations
Key Result Areas :
Responsible for support of new solutions across the range of modules within IBM BPM - BAW Application.
Estimate, propose, design, build & document solutions on BAW
Expertise in IBM BAW product & IBM suite stack and supporting products.
Understand existing BPM processes and making changes to the code.
Ability to debug the code and identify the issues.
Responsible for application architecture and design.
Hands-on experience with business process modeling, simulation and conducting playback
Help business in solution preparation / bug fixes, product demonstrations, responding to business requests etc. Data requests and data patches,
Engage and carry out change management activities such as process definitions, implementations, user acquaintance.
Develop application blueprints, roadmaps and data migration strategies.
Manage Vendor Partners & Execute projects for specialized areas.
Troubleshoot issues and provide technical solutions
Responsible for BPM Upgrade activities and migrate before EOL application support
BPM Suite applications support are most critical application in the bank and bank operation is depended on these applications with 18* 6 support across UAE and IBG countries.
Develop dashboards for technology and operation teams
Streamline monitoring and alerting
Create or refactor shell scripts and ability to understand programming logic
Craft operations and technical documentation for developed systems and applications
Will directly or indirectly be responsible for infrastructure, security, audit, risk, incident & SLA management, architecture, human resources including engagement, budget financials & tracking, capacity planning.
Engage cluster leads and application owners from other streams for day-day support activities and provide support in delivering their components.
Expertise of Support and Implementation of advanced technical integrations with external systems
Implementation of advanced process routing of tasks
Development of portals that provide process visibility through custom reports and scoreboards
Contribute effectively to build Center of Excellence.
Mentor and supports other team members in BPM and related areas of expertise
Communicates effectively, works collaboratively and cooperatively with others
Health Check activities of BPM and Application servers
Work and interact with ISG on periodic basis and close ISG observations across the platforms
Ensure patching of servers are done on regular basis ( Lower and Prod)
Focus on regulatory, control & audit requirements and manage all known risks related to team and systems that can affect security of data, system downtime, incidents etc.
To identify and highlight best practices in support management through continuous assessment, process driven and implementing the thus optimizing resources (both onsite and offshore).
Ensure the smooth every day running of the support team ensuring that SLAs are met and that quality targets are achieved and consistently maintained.
Responsible to Plan, execute and manage the employee engagement activities for the team
Participate in KT sessions and transition work from Change to RUN
Ensure Stability of Platform at all given times
Automate housekeeping activities of BPM & Application servers as per housekeeping document
Work with other interface teams on time to time basis for support on bug fixes and problem ticket resolution
Create training materials and user manuals, requirement gathering, functional specs, design and test cases documentations.
Operating Environment, Framework and Boundaries, Working Relationships
Interact with stakeholders from business, enabling units, third party representatives, and senior management.
Work with team members participating in shadowing and training activities and ensuring continuity of deliverables.
Adhere to project management, information controls and security frameworks / procedures, including change and incident management process.
Provide general administrative support to the team, including, meetings, knowledge transfer and activity reporting.
Ensure management is informed of risks, issues, project / activity status, and team accomplishments.
Brief teams on important project, operational and organizational issues.
Clear Requirement definitions
Balance conflicting requirements and needs of team members and project stakeholders for optimal outcome.
Full compliance with the change management & Incident management process
Reconcile conflicts within and between teams.
Allocate and schedule scarce resources to achieve organizational objectives.
End / Business User communication / Training.
Knowledge sharing sessions
Customer Oriented approach
Adapting best practices
Decision Making Authority & Responsibility
Responsible to design functional solutions to business requirements.
Use effective judgment to weigh different options for achieving better results within appropriate timeframes.
Highlight any concerns affecting workplace deliverables.
Knowledge, Skills and Experience
4-7 years’ Experience in Respective Application Domain and Support line and a minimum of 2 hands on experience in implementations / migration of IBM BPM / BAW / ECM product.
Technical knowledge in IBM BPM / BAW , ECM, BAM Reporting tools
Knowledge on Banking business and products.
Good business understanding, especially on IBM BPM / BAW , Hybernate & Spring service management
Hands on expertise in customizing UI Framework especially react JS
Good analytical / communication / people skills.
Below technical skills required as per respective applications
IBM BPM - BAW
Strong technical knowledge on latest version of IBM BAW
Basic knowledge on troubleshooting Java apps , React Js Apps
Knowledge on building utilities using java , java script , shell script , Oracle Database utilities .
Oracle , AIX , HP UX and greater.
SOAP and Web services knowledge
Behavioral Competency :
1-Basic 4- Sr. Managerial)
Attention to Detail and Quality
Adaptability and Innovation
Planning and Organizing
Knowledge, Skills and Experience 4-7 years’ Experience in Respective Application Domain and Support line and a minimum of 2 hands on experience in implementations / migration of IBM BPM / BAW / ECM product.
Technical knowledge in IBM BPM / BAW , ECM, BAM Reporting tools Knowledge on Banking business and products. Good business understanding, especially on IBM BPM / BAW , Hybernate & Spring service management Hands on expertise in customizing UI Framework especially react JS Good analytical / communication / people skills.
Below technical skills required as per respective applications IBM BPM - BAW Strong technical knowledge on latest version of IBM BAW Basic knowledge on troubleshooting Java apps , React Js Apps Knowledge on building utilities using java , java script , shell script , Oracle Database utilities .
Managerial) Analytical Thinking 4 Attention to Detail and Quality 4 Adaptability and Innovation 3 Planning and Organizing 3 Interpersonal Relationships 3