Module Lead (IBM BPM - BAW)
Finclude
Karachi, SD, pk
5d ago

Job Description

Responsible for Full stack IBM BAW, Core java development & end-to-end support management of the IBM BPM workflows & Microservices .

The role requires the incumbent to provide support for BPM Process across UAE and IBG countries. Expected to Provide L2, L3 Support activities for BPM / BAW & Java Suite of applications and support strategy of technology by achieving objectives and goals.

Basic knowledge on BPM , SOA & API architecture . This includes AIX and Linux systems, Oracle databases, Java Utilities and Cloud cognitive technologies (Cloud,SOA) .

Cloud Responsibilities include, doing L2, L3 support , bug fixes , upgrades , patching , monitoring and alerts and provide uninterrupted service by providing high quality of support to Business and Operations

Key Result Areas :

  • Responsible for support of new solutions across the range of modules within IBM BPM - BAW Application.
  • Estimate, propose, design, build & document solutions on BAW
  • Expertise in IBM BAW product & IBM suite stack and supporting products.
  • Understand existing BPM processes and making changes to the code.
  • Ability to debug the code and identify the issues.
  • Responsible for application architecture and design.
  • Hands-on experience with business process modeling, simulation and conducting playback
  • Help business in solution preparation / bug fixes, product demonstrations, responding to business requests etc. Data requests and data patches,
  • Engage and carry out change management activities such as process definitions, implementations, user acquaintance.
  • Develop application blueprints, roadmaps and data migration strategies.
  • Manage Vendor Partners & Execute projects for specialized areas.
  • Troubleshoot issues and provide technical solutions
  • Responsible for BPM Upgrade activities and migrate before EOL application support
  • BPM Suite applications support are most critical application in the bank and bank operation is depended on these applications with 18* 6 support across UAE and IBG countries.
  • Develop dashboards for technology and operation teams
  • Streamline monitoring and alerting
  • Create or refactor shell scripts and ability to understand programming logic
  • Craft operations and technical documentation for developed systems and applications
  • Will directly or indirectly be responsible for infrastructure, security, audit, risk, incident & SLA management, architecture, human resources including engagement, budget financials & tracking, capacity planning.
  • Engage cluster leads and application owners from other streams for day-day support activities and provide support in delivering their components.
  • Expertise of Support and Implementation of advanced technical integrations with external systems
  • Implementation of advanced process routing of tasks
  • Development of portals that provide process visibility through custom reports and scoreboards
  • Contribute effectively to build Center of Excellence.
  • Mentor and supports other team members in BPM and related areas of expertise
  • Communicates effectively, works collaboratively and cooperatively with others
  • Health Check activities of BPM and Application servers
  • Work and interact with ISG on periodic basis and close ISG observations across the platforms
  • Ensure patching of servers are done on regular basis ( Lower and Prod)
  • Focus on regulatory, control & audit requirements and manage all known risks related to team and systems that can affect security of data, system downtime, incidents etc.
  • To identify and highlight best practices in support management through continuous assessment, process driven and implementing the thus optimizing resources (both onsite and offshore).
  • Ensure the smooth every day running of the support team ensuring that SLAs are met and that quality targets are achieved and consistently maintained.
  • Responsible to Plan, execute and manage the employee engagement activities for the team
  • Participate in KT sessions and transition work from Change to RUN
  • Ensure Stability of Platform at all given times
  • Automate housekeeping activities of BPM & Application servers as per housekeeping document
  • Work with other interface teams on time to time basis for support on bug fixes and problem ticket resolution
  • Create training materials and user manuals, requirement gathering, functional specs, design and test cases documentations.
  • Operating Environment, Framework and Boundaries, Working Relationships

  • Interact with stakeholders from business, enabling units, third party representatives, and senior management.
  • Work with team members participating in shadowing and training activities and ensuring continuity of deliverables.
  • Adhere to project management, information controls and security frameworks / procedures, including change and incident management process.
  • Provide general administrative support to the team, including, meetings, knowledge transfer and activity reporting.
  • Ensure management is informed of risks, issues, project / activity status, and team accomplishments.
  • Brief teams on important project, operational and organizational issues.
  • Problem Solving

  • Clear Requirement definitions
  • Balance conflicting requirements and needs of team members and project stakeholders for optimal outcome.
  • Full compliance with the change management & Incident management process
  • Reconcile conflicts within and between teams.
  • Allocate and schedule scarce resources to achieve organizational objectives.
  • End / Business User communication / Training.
  • Knowledge sharing sessions
  • Customer Oriented approach
  • Adapting best practices
  • RCA methods.
  • Decision Making Authority & Responsibility

  • Change management
  • Release management
  • Responsible to design functional solutions to business requirements.
  • Use effective judgment to weigh different options for achieving better results within appropriate timeframes.
  • Highlight any concerns affecting workplace deliverables.

    Requirements

    Knowledge, Skills and Experience

  • 4-7 years’ Experience in Respective Application Domain and Support line and a minimum of 2 hands on experience in implementations / migration of IBM BPM / BAW / ECM product.
  • Technical knowledge in IBM BPM / BAW , ECM, BAM Reporting tools
  • Knowledge on Banking business and products.
  • Good business understanding, especially on IBM BPM / BAW , Hybernate & Spring service management
  • Hands on expertise in customizing UI Framework especially react JS
  • Good analytical / communication / people skills.
  • Below technical skills required as per respective applications
  • IBM BPM - BAW

  • Strong technical knowledge on latest version of IBM BAW
  • Basic knowledge on troubleshooting Java apps , React Js Apps
  • Knowledge on building utilities using java , java script , shell script , Oracle Database utilities .
  • Oracle , AIX , HP UX and greater.
  • SOAP and Web services knowledge
  • Strong in Javascript & React js usage
  • Behavioral Competency :

    Level (1-4)

    1-Basic 4- Sr. Managerial)

    Analytical Thinking

    Attention to Detail and Quality

    Adaptability and Innovation

    Planning and Organizing

    Interpersonal Relationships

    Requirements

    Knowledge, Skills and Experience 4-7 years’ Experience in Respective Application Domain and Support line and a minimum of 2 hands on experience in implementations / migration of IBM BPM / BAW / ECM product.

    Technical knowledge in IBM BPM / BAW , ECM, BAM Reporting tools Knowledge on Banking business and products. Good business understanding, especially on IBM BPM / BAW , Hybernate & Spring service management Hands on expertise in customizing UI Framework especially react JS Good analytical / communication / people skills.

    Below technical skills required as per respective applications IBM BPM - BAW Strong technical knowledge on latest version of IBM BAW Basic knowledge on troubleshooting Java apps , React Js Apps Knowledge on building utilities using java , java script , shell script , Oracle Database utilities .

    Oracle , AIX , HP UX and greater. SOAP and Web services knowledge Strong in Javascript & React js usage Behavioral Competency : COMPETENCY Level (1-4) (1-Basic 4- Sr.

    Managerial) Analytical Thinking 4 Attention to Detail and Quality 4 Adaptability and Innovation 3 Planning and Organizing 3 Interpersonal Relationships 3

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