Specialist, CRM Operations
S&P Global
Islamabad, Pakistan
4d ago

The Role : Specialist, CRM Operations

The Grade (Relevant for internal candidates only) : 08

The Location : Islamabad, PK

Shift : This is a permanent night-shift position (5.00 p.m to 2.00 a.m or 6.00 p.m to 3.00 a.m)

The Team :

We are a global team with presence inIndia,Pakistan and the Philippines. We support thecommercial front-line team in the Order-to-Cashworkflow.

We enjoy an interesting position within theorganization andare continuously growing as we integrate our operations with other departments toprovide assistance toan ever-increasing list of individuals and departments.

The COPS andCRMhelpteam are currently going through a merger into one larger team CRM, Operations.

The Impact :

TheCRM Opsteam plays a critical role in the commercial buying experience. In this role, you will be responsible for improving the efficiency of the team with impact to the entire Commercial organization as well as to the client experience.

What’s in it for you :

Our Company prides itself on being an equal opportunity employer and results faced meritocracy. We set high standards and value accountability for all.

At the same time, we seek to identify and reward extraordinary performance with growth opportunities. Based on planned growth & initiatives, you have an opportunity to emerge to more specialized roles and act as a resource for theteam.

Responsibilities :

Pricingnew sale and renewal quotesin Salesforce

Draft contractsfor new sale and renewal throughcreate a contract (CAC) tool within Salesforce

Assisting internal partners in fixing net renewal rate (NRR)in salesforce Einsteinandprovidingsupport

Participating in data governance projects and assist withclean-upactivities within salesforce.

Participating in UPF projects and assist with providing meaningful solution.

Resolvinggeneral inquiries related to new sales and renewals.

Providing subject matter expertise while performing the root cause analysis of issues within OTC system to ensure better data quality and client buying experience.

Collaborate with differentinternaldepartments such as order management,legal, fulfillment, Cash apps and collections to resolve client queries.

Requirements :

Strong comprehension, oral and written communication skills.

Knowledge of MS office (Word, Excel, and PowerPoint)is a plus.

Familiarity with Salesforce is a plus

Attention to detail, self-motivation, positive mindset, excellent work ethic

Ability to work independently with minimum supervision

Strong organization, multi-tasking and prioritization skills

Commitment to integrity and excellence with a client-first mindset

Ability tomulti-task whileworkingunder pressure

About Company Statement

At S&P Global Market Intelligence, we know that not all information is important some of it is vital. Accurate, deep and insightful.

We integrate financial and industry data, research, and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk.

Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.

Market Intelligence is a division of S&P Global (NYSE : SPGI), which provides essential intelligence for individuals, companies, and governments to make decisions with confidence.

For more information, visit :

S&P Global is an equal opportunity employer committed to making all employment decisions on the basis of merit, capability and equality of opportunity, and without regard to race / ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or any other basis prohibited by federal, state or local law, or any other characteristic that has no bearing on a person’s ability to perform his or her job.

20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group)

Job ID : 264272

Posted On : 2021-08-18

Location : Islamabad, Pakistan

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