The FM BTO position is a dynamic role that spans the full lifecycle of facilities management and multi discipline Enterprise Accounts.
The role will be instrumental in developing Pakistan solutions, manage the transition in and out processes, and provide guidance and oversight of operational excellence for the delivery of operations of Enterprise Accounts operating in Pakistan.
The role will need to straddle operational efficiency, commercial competitiveness and operational excellence to achieve client satisfaction and reference sites for the betterment of the CBRE business.
The FM BTO will work closely with the Area General Managers (AGM’s) and the EA Country Lead to form a team that provides leadership to support a wide range of Enterprise Accounts operating in Pakistan.
Key Responsibilities :
Develop commercially competitive and operationally sustainable client solutions
Work collaboratively with the APAC Regional client solutions team to achieve bid deadlines, cohesive regional solutions, and continuously improve tender processes
Coordinate inputs from internal business leaders to develop price certain tender responses and build a database of reliable pricing benchmarks for use in bids and for assessment of existing client spend rates
Collaborate with the APAC Regional transition team to effectively mobilize and demobilize accounts that achieve positive results for clients and CBRE alike
Lead the client facing transition team throughout transition processes and manage the internal and client facing reporting requirements in line with regional processes and procedures
Coordinate inputs from local and regional SME’s to achieve budget and timeframe imperatives for all client transitions;
including but not limited to QHSE, People, Procurement, FM Operations, Technical Services, Talent Acquisition, Finance, D&T, and CBRE relationship manager / s
Report risks and opportunities within all transitions to ensure CBRE reputation and client expectations are maintained throughout transitions processes
Lead the implementation of the CBRE APEX program to all Enterprise Accounts operating in the Pakistani market.
Develop and maintain an audit and reporting program for CBRE management that details the APEX program implementation and compliance
Champion operational initiatives from across the CBRE business to all accounts operating in the Pakistani market
Communicate and oversee implementation of best practice operational solutions across all accounts operating in Pakistan
Communicate noncompliance and risks within accounts operating in Pakistan to the relevant AGM and Regional and / or Global Account Directors
Work with the AGM’s and EA Country Lead to regularly communicate with Account Leads in Pakistan; ensuring a culture consistent with CBRE’s RISE values
Ensuring business policies and processes are effectively communicated and implemented across accounts.
Promote best practice QHSE across all accounts
Optimise Segment Operating Profits across all accounts using business acumen and critical thinking
Proven track record in developing operating team structures that are commercially competitive and sustainable in delivery of contract specifications
Proven track record of operating in a management role, with experience in a Project Management or multi disciplined environment
Dealing with a range of internal and external stakeholders to develop a high performing team environment regardless of reporting lines - ability to work in a Matrix reporting environment
Minimum 10 years experience operating in the Pakistan Corporate Real Estate industry with a preference for Facilities Management specific experience
Management of competing service and commercial outcomes in a client facing environment
Strong influencing skills
Ability to understand commercial and financial metrics
Required Knowledge, Qualifications and Skills :
Excellent presentation skills - written, verbal and personal presentation
Highly developed interpersonal and communication skills
Conscious and methodical in approach
An excellent relationship builder
Ability to inspire confidence
High degree of integrity and sincerity
Highly motivated and self-aware
Highly organised with attention to detail
Ability to understand complex relationships