Senior Business Analyst - ServiceNow
S&P Global
Islamabad, Pakistan
6d ago

The Career Opportunity

Join a team of multi-talented individuals who are both business minded, technical or both. This is an opportunity for the candidate who is willing to work on the analysis and requirements of the products we cater to the business.

The business stakeholders are our customer, and we hold the key to implement various requirements for the business using our creativity.

The Impact

The IT Product Management team within DTS Services Enablement is committed to providing S&P’s employees with a transformational working environment.

As a member of the team, you will have the opportunity to work with diverse talent and bring valuable technical and product skills to the table.

The ServiceNow platform is widely used by the combined organization and data quality and integrity are core to our values for defining a reputable product strategy within enterprise IT.

Position Overview

  • Work on products we deliver to the business on the ServiceNow Platform to ensure the product is meeting the growing demands of the business.
  • Ensure accuracy and quality of data through all upstream and downstream data channels.
  • Create, manage, and help drive business requirements to user stories and help implement the user stories into actual product deliverables through a Sprint Cycle.
  • This role will require a flexible, agile approach to meet our evolving business needs. You will work alongside several teams including business analysts, project managers, data engineers, developers, scrum master and business stakeholders.
  • Provide thoughtful analysis and participate with projects that involve any of the upstream or downstream data flows and processes.
  • Ensure controls are in place over applications to ensure the data integrity by performing data integrity gap analysis.
  • Coordinate the resolution of data integrity gaps by working with the business owners and IT.
  • Work with business partners, business analysts, product owners to gather and understand functional requirements, develop queries and provide reports.
  • The incumbent will report to the Director, Services Enablement.
  • The candidate will :

  • Help implement on a clear roadmap for the People Workflow Services Products Portfolio.
  • Analyze and document technical requirements during a Sprint Cycle for continuous growth of the product.
  • Work with other the product owner & developers on the team to understand the various products we serve to the business and help grow the products to continue serving the needs of the business.
  • Be creative in finding opportunities to support the business requirements in existing or new products.
  • Be proficient with data flow diagrams.
  • Set the gold standard for extended teams such as Information Security and Privacy.
  • Partner with the business in understanding their needs and help implement them in the existing portfolio of products.
  • Qualifications :

  • Bachelor's degree in Information Technology, Business, Mathematics, Statistics, Computer Science or a related field is required, or in lieu, a demonstrated equivalence in work experience
  • 5+ years’ experience working as a member of or leading a business analytics or data governance team.
  • Basic level proficiency in Structured Query Language (SQL).
  • Understanding of databases and data structures is preferred
  • Strong analytical and time management skills.
  • Excellent written and verbal communication skills.
  • Intermediate facilitation skills with the ability to drive issues to closure.
  • Self-motivated and able to handle tasks with minimal supervision
  • Ability to write various documents such as functional requirements and user stories.
  • Understanding of privacy laws and regulations.
  • Strong interpersonal skills with the ability to work effectively in a cross-functional team
  • Exposure to Agile Scrum development lifecycle methodologies
  • Love for learning and applying new technologies to improve business outcomes
  • Flexible Working (optional)

    We pride ourselves on our agility and diversity, and we welcome requests to work flexibly. For most roles, flexible hours and / or an element of remote working are usually possible.

    Please talk to us at interview about the type of arrangement that is best for you. We will always try to be adaptable wherever we can.

    Return to Work

    Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative (link to career site page when available), we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.

    Grade / Level : 10

    The Location : Islamabad, Pakistan

    S&P Global Corporate :

    At S&P Global, we don't give you intelligence we give you essential intelligence. The essential intelligence you need to make decisions with conviction.

    We're the world's foremost provider of credit ratings, benchmarks and analytics in the global capital and commodity markets.

    Our divisions include S&P Global Ratings, S&P Global Market Intelligence, S&P Dow Jones Indices and S&P Global Platts. For more information, visit


    Equal Opportunity Employer

    S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race / ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.

    Only electronic job submissions will be considered for employment.

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