Implementation Specialist
360training
Karachi, Pakistan, Karachi, Pakistan, PK
4d ago

About 360training.com :

360training.com (Austin, TX, Karachi, PK, and Manila, PH) is a leader in online training and certification across a wide range of industries and professions.

We focus on regulated training that helps ensure the health, safety, and financial security of customers and employees. We have trained more than 3 million users worldwide.

Our integrated strategy of content, regulatory rigor, technology, and service helps organizations and professionals in a wide range of industries qualify for jobs, manage their careers, ensure compliance and certification needs are met, and most importantly improve the health, safety, and financial security of customers and employees.

We provide exciting career opportunities for self-motivated individuals who are interested in joining a growing company focused on improving the outcomes for its customers and partners.

At 360training.com, we promote a culture of excellence that fosters the success of our employees, while maintaining a team-centric environment which inspires them to do their absolute best.

Mission Statement :

To Provide individuals and organizations regulatory-approved training, enabling a safe and healthy environment for the communities they serve.

Vision Statement :

To be the nation’s most trusted regulatory training provider.

Job Title : Implementation Specialist

Location : Karachi, Pakistan

Type of Employment Temporary Contract

Timings : 06 : 00 PM 03 : 00 AM PST

Department : Business Solutions

Pay Scale : Market Competitive

Role Description :

360training is seeking an Implementation Specialist to join our growing team in Karachi, Pakistan. The Implementation Specialist supports all operational needs as required, ranging from using the tools available to deliver results, drive technical integrations / enhancements with technology's assistance, provide superior client support on queries, troubleshooting of issues as they arise and communication with internal departments to resolve issues.

Key Job Functions and Responsibilities :

  • Account (store) creation and maintenance work for entire product line
  • Setup internal and external accounts in LMS
  • Basic understanding on AICC and SCORM setup to assist all customers
  • Use JIRA to report and track software bugs.
  • Implementation of new developed in house products and features / enhancements.
  • Performs QA on finished products.
  • Handle escalations through JIRA and resolve issues within the provided ETA.
  • Identify the root cause of escalation and provide R&D.
  • Develop understanding of advanced tools in BST and new products.
  • Management of reporting documents and records weekly basis.
  • Create daily / weekly QA report and keep a record
  • Audit report on team’s pipeline.
  • Follow BST policy to ensure timely resolution of tasks.
  • Ability to resolve JIRA tickets according to their importance / priorities.
  • Ability to strictly follow BST Policies.
  • Required Knowledge, Skills and Abilities :

  • A graduate with bachelor’s degree in any discipline.
  • 1-2 years’ experience managing implementations of a learning management system (LMS) and / or other SAAS solutions.
  • Detail oriented and quality conscious.
  • Must be competent in the use of the internet from both a functionality and conceptual standpoint.
  • Should have good knowledge of web-based training solutions.
  • Knowledge of using web-based applications will be an added plus.
  • Ability to work independently with little or no supervision.
  • Be able to work with AICC and SCORM related tasks and queries
  • Excellent verbal and written communication skills in English.
  • Highly organized and motivated.
  • Must be knowledgeable in the use of the Microsoft Office suite.
  • Ability to manage change effectively and work in a fast-paced environment with a focus on simply getting the job done.
  • Basic understanding of system integrations including APIs, web services and mark up languages such as html, CSS, and JavaScript.
  • Working knowledge of IBM WebSphere accelerator and management center preferred otherwise should have sufficient technical expertise and some understanding on HTML and CSS programming language.
  • Must be a strong leader willing to speak up and push for what you know is best for the customer and therefore the company.
  • Must have strong customer service skills. Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Experience working both independently and, in a team-oriented, collaborative environment and managing remote teams.
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