Who We Are :
KeepTruckin is on a mission to modernize the trucking industry. With the leading fleet management platform, we are bringing trucks online and fundamentally changing the way freight is moved on our roads.
We see our hard work rewarded in tangible ways every day and we believe that intelligence is most powerful when paired with humility.
We’re motivated by the opportunity to impact and improve every facet of a trillion-dollar industry that touches everyone’s lives.
KeepTruckin is proud to be a Forbes Cloud 100 company, a 2020 Career-Launching Company by Wealthfront and named a Forbes Best Startup Employer 2020.
About the Role :
As the Manager of Customer Success - SMB Retention, you will be responsible for supporting our customer retention function while also furthering the growth of our Customer Success organization.
Reporting to the Senior Manager of Customer Success you will manage a retention team while also working to coordinate, execute, and manage programs to effectively retain customers through positive relationship-building, active listening, strategic problem-solving, and a customer-oriented approach.
We are looking for a strong team player who is highly analytical, dedicated to coaching, has excellent communication skills and is an open-minded and detailed problem solver.
We appreciate a person who will work relentlessly to help us continue to build a world-class Customer Success organization that will be one of the most rewarding opportunities you have in your career.
What You'll Do :
What We're Looking For :
Creating a diverse and inclusive workplace is one of KeepTruckin's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.