PK-Team Lead -Partner Care Compliance
foodpanda
karachi
6d ago

Position Title : Team Lead-Partner Care Compliance

Company : Foodpanda

Location : Karachi, Pakistan

About the job :

Team Lead- Partner Care Compliance is a diverse role that entails data crunching, decision making, developing processes and SOPs, handling new projects, managing strong vendor relationships, working closely with other departments locally, regionally and globally.

Analyse & evaluate the data, performing the root cause analysis, registering the findings, developing plans accordingly, implementing, and executing the solutions.

This is a highly critical position and offers wide exposure to the industry and business.

Responsibilities :

  • Responsible for Vendor Compliance that entails controlling of order-Rejection rates and improving order conversion rate.
  • Establish professional business relationships with our partners (Vendors), establish training modules, work closely on the ground with them.
  • Effectively manage relationships with key vendors over compliance matters.
  • Coordinate with Global and Regional teams for reporting, feature requests, creation of newer dashboards and holistic approach to counter issues.
  • Implementing global and regional SOPs in the local market.
  • Work Cross-Functionally with Product, Business Development, Customer Services and Marketing to ensure smooth execution of operations.
  • Work on multiple projects with global and regional Headquarters of Foodpanda in Berlin and Singapore on process improvements, dashboards, Google Analytics in driving the cancellations down.
  • Develop analytical tools, execute global tools according to local market needs.
  • Recommend and work closely with tech team for better user / vendor experience.
  • KPIs :

  • Overall Rejection Rate
  • Header Wise Rejection Rate (Different Rejection Reason)
  • Requirements

  • Bachelor's or Master’s Degree in Business Administration or relevant.
  • Has an acute sense of responsibility and can take full ownership of the function.
  • You have at least 2+ years of work experience in a similar role.
  • You are process-oriented and data-driven
  • Experience with Microsoft Office, especially Excel, or Google equivalents
  • Your knowledge of the internet and e-commerce sector is solid
  • You are driven and ambitious.
  • Highly-analytical with strong attention to detail.
  • Excellent organizational and follow up skills.
  • Ability to work in a collaborative and cooperative team setting, with numerous interaction with internal and external customers.
  • Apply
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