At Careem, we are driven by the purpose of simplifying the lives of people and building an awesome organisation that inspires.
Based in Dubai, we started our journey as a pioneer of the Middle East’s ride-hailing economy. Today, Careem is the region’s everyday Super App operational in 13 countries and over 100 cities.
The Super App provides a host of daily services that people need to move around, to order things and to transfer money in one unified smartphone app.
Our goal is to simplify people’s daily lives so that they can spend their precious time and mindshare on things that really matter and on realizing their potential.
ABOUT THE ROLE
Supreme Customer Service is fundamental at Careem, and we want to wow our Captains (drivers) every time! The purpose of the Engagement & Channels Lead role is to assist the local Operations teams in doing just that.
You will be responsible for making bold decisions and working in an agile way to deliver a first-class service.
As an Engagement & Channels Lead in Careem, you will have the chance to grow in different business areas and understand the core strategies underlying marketing, sales, customer relations, problem solving and analysis.
You will be responsible for handling the core of our business which is our captains. The Engagement & Channels Lead will mainly be handling key day-to-day activities that will assist the team in the growth, performance, and quality of the supply.
An Engagement & Channels Lead day-to-day responsibilities include, but are not limited to :
The ideal candidate will have a passionate commitment to improving the lives of people, an insane focus on excellence and customer service, and a strong alignment with our core values : being bold, focused, agile and collaborative.
Additional qualifications include :