Billing Operations Specialist
KeepTruckin
Islamabad, Islamabad, PK
5d ago
source : Mehnat Mazdoori

Who We Are KeepTruckin is on a mission to modernize the trucking industry. With the leading fleet management platform, we are bringing trucks online and fundamentally changing the way freight is moved on our roads.

We see our hard work rewarded in tangible ways every day and we believe that intelligence is most powerful when paired with humility.

We’re motivated by the opportunity to impact and improve every facet of a trillion-dollar industry that touches everyone’s lives.

KeepTruckin is proud to be a Forbes Cloud 100 company, a 2020 Career-Launching Company by Wealthfront and named a Forbes Best Startup Employer 2020.

About The Role As a Billing Operations Specialist, you will serve as the main point of contact for all billing related inquiries.

You will be responsible for billing and processing charges, researching outstanding billing items, generating invoices, review and validating refunds, and continuously provide feedback to the management team with inaccurate findings to solve problems and fine tune processes.

You will Interact with internal departments to ensure timely handling and resolution of cases as well as assist our sales team in an operational capacity to close a sale and generate quotes.

This will require an intimate understanding how the Quote-to-Cash process works and be able to troubleshoot issues as they come up.

KeepTruckin is seeking an ambitious individual with strong organizational skills and a high level of attention to detail and accuracy to join our focused and motivated team. What You'll Do

  • Oversee billing status of accounts by researching and resolving any billing inconsistencies and errors
  • Analyze billing documents and other data for accuracy and completeness, acquiring missing or correct data when necessary
  • Create invoices and customize billing
  • Review and validate credits / refunds as well as issue refunds, review payment disputes and chargebacks
  • Review billing process and recommend improvements where possible
  • Ensure proper period cut off for month end close procedures
  • Be the point person to answer billing related support cases
  • Provide accurate and timely reporting
  • Work closely with other functional teams to ensure data quality and consistency
  • Comfortable working with spreadsheets, internet applications and ERP systems
  • Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data
  • What We're Looking For

  • 1-2 years of experience in a Billing or Billing-related role
  • Independent self-starter and adaptable in a fast-paced and changing environment
  • Excellent communication skills (written and verbal)
  • High level of attention to detail
  • Ability to work well with ambiguity, solve problems and think on your feet
  • A good command of Excel and Google Sheets
  • Comprehensive knowledge of Zuora is a plus
  • Expertise in Salesforce.com is a plus
  • Bachelor's (BA / BS) degree in accounting or finance is a plus
  • Creating a diverse and inclusive workplace is one of KeepTruckin's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

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