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Business Line Manager Compressor Technique Service Division
In this leading role of Business Line Manager CTS, your mission is to generate customer value through your organization, enabling clear focus on execution of service sales, customer support and operations.
You will be responsible for continuous development, management and finding improvement opportunities in the service organization to achieve the highest levels of customer satisfaction and deliver sustainable, profitable growth.
Broad Activities :
Devise, establish and implement growth plans for the organization in line with the ambition of the division
Continuously improve the operation of the customer center, while defining clear roles and responsibilities
Develop a self-accountable, result driven organization, focused on customer value
Manage, guide, and increase presence in the market through all possible channels to provide maximum customer satisfaction.
Focus on value Service, sales, and technical support, to increase revenues and customer share.
To have a clear vision on the current position of the CTS Brand strategy, the future goal to achieve and the strategy to follow, including short- and long-term action plans.
Overall responsibility for CTS business development through the implementation of the optimal marketing mix of product price promotion presence people development.
In practice, this optimal mix will be implemented through a yearly marketing plan.
Overall responsibility for CTS financial results, covers turnover, profit and working capital.
Be responsible for the management of our brand, product portfolio in regard of market potential, and profitability.
Identify and implement sales management best practices.
Active management of territory by close analysis of parameters such as growth, penetration, opportunity, etc.
Full implementation and adoption of all standard tools through the direct, indirect, and digital channels, with the aim of increasing sales and service efficiency.
Implementation of a strong distribution strategy with special attention on improving both commercial and technical support for our channel’s partners, distributors, and stakeholders.
Strong proliferation of our ambition to decrease every customer’s Total Cost of Ownership by moving up the service ladder, with focus on Annual Service Contracts and Total Responsibility Service Plans.
Continuously develop and grow the people in the Compressor Technique Service sales team by training and competence development, including yearly appraisals and follow-up.
Ensure solid relationships with key customers, distributors, and other channel partners.
Our Customer Feedback through our NPS platform is key to our service improvement, have a special focus on addressing customer needs.
Consistently analyze the business within the territory and identify target areas for action, encouraging the sales team to take this action wherever possible.
Be an inspiration for your team by demonstrating excellent leadership skills, expert knowledge, and a torch bearer during time of crises.
Continue to bring efficiency, both internally and externally, by committing to selling more sustainable products, with Fixed Price Service, Service Exchange, Service Plans, Advance Services, and a special focus to be given to digital Sales / Services.
Other duties as and when assigned
You are expected to be a master of proactive sales management in the direct, indirect, and digital channels, and structured in your approach to deliver services, collaborating with stakeholders throughout the organization, logistics & Marketing counterparts, and divisional management.
Knowledge, Experience and Skills
At least 10 years of relevant experience out of that at least 5 years should be in leadership role to lead diversified technical, analytical, and commercial teams.
Be willing to develop yourself by learning new skills and increasing your knowledge of our products, systems and the company’s market and operation.
Good engineering knowledge with experience in rotating equipment design, maintenance, and troubleshooting.
Be collaborative with stakeholders at all levels, able to create and effectively communicate, concise business execution plans, action & purpose driven.
You are customer oriented, able to understand internal and external customer needs, derive actions, and prioritize them accordingly.
Though certain, you are open and reflective while forming opinions, able to take risks and act while analyzing potential pitfalls of your actions.
You show great level of empathy while enforcing company policies and strategic direction. You are self-motivated and self-accountable, willing to act with clear result orientation.
Qualifications and Personality Requirement
A University degree is desirable, preferably in engineering, Project management, business, administration, marketing, or other technical specialization.
Relevant related experience will be considered.
You are a leader with Integrity, honesty, and empathy.
You lead by example, treat your subordinates with fairness, on merit and uniformity, without any bias.
Fluent in local language, English and understanding of other regional languages will be a plus.
Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.