Call Centre Executive – Pakistan
Cartlow
Lahore, PB, pk
23h ago

Job Description

Cartlow is the first app in the region to provide Pre-owned, Open-box, Refurbished and Clearance stock products while providing warranty, easy returns and the best value.

Cartlow is looking for a talented, bright, and self-driven people like you, to join its’ Marketplace team.

As an CCE , you will work with Cartlow’s marketplace seller partners, influencing processes and plans across their businesses on Cartlow.

com and improving end-customer experience. You will ensure high operational standards. Your personal engagement, relationship building, and analytical skills are key to developing a trusted advisory relationship to guide and influence sellers to achieve their strategic and tactical goals.

Call Centre Executive works with Sellers who sell open-box / used products such as :

  • Consumer Electronics (Mobiles, Laptops, Smartwatches, TVs, Video Games, Home Ent, etc.).
  • Home (Toys, Kitchen, Audio / Video, etc.).
  • Consumables (Perfumes, Sports & Outdoors, Automotive, Tools, etc.).
  • Roles and Responsibilities

  • Act as the primary point of contact and as the internal advocate for Seller issues, questions, requests, escalations, and concerns.
  • Identify, advise, and execute strategic Seller priorities across marketing, merchandising, and supply chain management.
  • Monitor catalogue inventory positions, and track sales performance.
  • Analyze data from multiple sources and present recommendations to seller trends and opportunities.
  • Provide support and strategic business recommendations while working with internal teams to ensure operational performance.
  • Develop and deliver reports to Sellers’ specific to their needs and strategic growth goals.
  • Educate Sellers on tools, policies, processes, and relevant growth opportunities through Cartlow’s programs and products.
  • Pitch promotional opportunities to help Sellers’ drive revenue growth to meet their MoM goals.
  • Identify, solve, and scale process improvements across the team and broader organization.
  • Manage challenging account goals, issues, and projects.
  • Conduct secondary TAM (total addressable market) research to find new category-specific seller base.
  • Virtually onboard Sellers with the help of on ground Sales teams in the UAE and KSA.
  • Re-onboard Sellers that were previously suspended / delisted due to their overall poor performance.
  • Requirements

  • 3+ years of professional work experience in Customer Experience or handling difficult clients on calls.
  • Bachelor’s Degree with minimum 2 years of work experience in Customer Services.
  • Experience with e-commerce merchant acquisition exposure would be a plus.
  • Exposure in consumer electronics is a plus.
  • Strong track record of success in managing and growing accounts.
  • Experience developing and implementing strategies.
  • Ability to thrive in an ambiguous, non-structured environment.
  • Extensive experience in cold calling, prospecting and qualifying companies.
  • Demonstrated success in exceeding sales targets using a consultative, solutions-focused approach.
  • Requirements

    3+ years of professional work experience in Customer Experience or handling difficult clients on calls. Bachelor’s Degree with minimum 2 years of work experience in Customer Services.

    Experience with e-commerce merchant acquisition exposure would be a plus. Exposure in consumer electronics is a plus. Strong track record of success in managing and growing accounts.

    Experience developing and implementing strategies. Ability to thrive in an ambiguous, non-structured environment. Extensive experience in cold calling, prospecting and qualifying companies.

    Demonstrated success in exceeding sales targets using a consultative, solutions-focused approach.

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