Trainee BPO Associate
Hazen Technologies Inc.
Lahore, Punjab, PK
4d ago

Job Description

 

  • We provide training in our domain (maximum 3 months) and develop the skills through continues learning program
  • Our services to USA clients are 24/7, thus selected and hired candidates will be working in 3 rotating shifts (First shift from 10:00 am to 7:00 pm, second shift from 6:00 pm to 02:00 pm, and third shift from 02:00 pm to 10:00 pm)
  • Candidates can apply for any shift
  • Second and third shift employees will be working from home and will be rewarded an attractive and special allowance for these shifts
  • Services will be rotating in shifts as per need and priority of the business
  • At least first month employees will be working in first shift
  • Employees has to sign a commitment bond in order to make sure long term stay with the company
  • Employee will be provided complete training on domain and required skills

You will be 

  • Providing BPO services to our Clients at USA
  • Preparing analytical reports for clients using excel or MS Office
  • Providing support to clients by effective communication (Email using Outlook, MS teams etc.)
  • Completing daily assigned tickets (doing analysis and data entry)
  • Maintaining accuracy and speed for the data entry assignments
  • Effective communication / Interacting with clients and internal team
  • Discussing complicated matters with the Manager and team leaders effectively to settle and understand the important issues.
  • Making strategies and ensuring for minimizing the number of mistakes or errors, being observed and monitored on daily basis.
  • Responsibility also includes carrying out the professional services and doing business and analytical research and analysis.
  • Providing effective client service such as handling complicated queries, issues, complaints, and questions.
  • Managing & completing work on daily basis
  • Setting the effective goals aiming for better quality services, high speed and efficiency.
  • Covering backup support of other team members in order to meet daily targets and client satisfaction
  • Ensuring better collaboration, motivating and inspiring the team
  • Ensuring to learn quickly and participate in continues learning programs and passion to learn new things.

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