Trainee BPO Associate
Hazen Technologies Inc.
Lahore, Punjab, PK
5d ago

Job Description

  • We provide training in our domain (maximum 3 months) and develop the skills through continues learning program
  • Only those candidates are required who are having long term commitment to stay with our company
  • Our office timing are from 10:00 am to 7:00 pm. 
  • Candidates currently under study are not eligible for this job
  • Candidate having good English communication skills and analytics skills are preferred

You will be 

  • Providing BPO services to our Clients at USA
  • Preparing analytical reports for clients using excel or MS Office
  • Providing support to clients by effective communication (Email using Outlook, MS teams etc.)
  • Completing daily assigned tickets (doing analysis and data entry)
  • Maintaining accuracy and speed for the data entry assignments
  • Effective communication / Interacting with clients and internal team
  • Discussing complicated matters with the Manager and team leaders effectively to settle and understand the important issues.
  • Making strategies and ensuring for minimizing the number of mistakes or errors, being observed and monitored on daily basis.
  • Responsibility also includes carrying out the professional services and doing business and analytical research and analysis.
  • Providing effective client service such as handling complicated queries, issues, complaints, and questions.
  • Managing & completing work on daily basis
  • Setting the effective goals aiming for better quality services, high speed and efficiency.
  • Covering backup support of other team members in order to meet daily targets and client satisfaction
  • Ensuring better collaboration, motivating and inspiring the team
  • Ensuring to learn quickly and participate in continues learning programs and passion to learn new things.

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