Client Service Senior Executive-Lahore 1
Nielsen
Lahore, PB, PK
7d ago

Client Service SeniorExecutive-Lahore 1 - 33109

Client Services and Sales - Pakistan Lahore, Punjab

Role Title

Client Executive-Consumer Insights

Role Purpose

To be responsible for the development of client business and for handling projects from the preparation of proposals to client through to final tabulations team and / or reports / presentations in consultation with senior members

Accountabilities

The accountabilities listed below should only be an indicative sample, they are not meant to be exhaustive)

  • To support and sell CR services, enhance client relationships and satisfaction and achieve revenue targets
  • Prepare methodologies, questionnaires, write and discuss proposals in compliance with client needs
  • Prepare budgets for each project in conjunction with the field manager and instruct the finance department regarding invoicing
  • Assist in the smooth collection of debt from clients and communicate any contract / job changes to the Finance department on a timely basis for invoicing purposes
  • Prepare fieldwork instructions and sample structures for each project in conjunction with field manager
  • Manage the day to day client relationships and ensure that all projects are completed on time to the required standard, and high client satisfaction is maintained
  • Prepare coding and punching instructions and tabulation specifications for data analysts (DP)
  • Check and approve final tables, prepare written report as required
  • Send weekly project updates to coordination centre
  • Relationship Management

    Details below are of the main relationships involved with this role)

    Client(s)

    Constant contact with clients as required

    Internal

    CR CSS team members, Field and DP departments

    External

    Interviewers, freelancers, focus groups

    Knowledge and Skills

  • University degree in Marketing, Economics or related field is a must, preferred Postgraduate or MBA
  • 1+ year experience in Market Research
  • Strong analytical mind
  • Excellent numerical skills
  • Good organizational skills
  • Excellent verbal and written communication skills in English and local language desirable
  • Excellent Presentation skills
  • Business acumen, and good knowledge of the market dynamics
  • Computer Literate
  • Job Type : Regular

    Primary Location : Lahore,Punjab

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