Careem is the leading technology platform for the greater Middle East. A pioneer of the region’s ride-hailing economy, Careem is expanding services across its platform to include payments, delivery and mass transportation
Careem’s mission is to simplify and improve the lives of people and build a lasting institution that inspires. Established in July 2012, Careem operates in more than 120 cities across 15 countries and has created more than one million job opportunities in the region.
Careem's Quality & Experience Managers are the backbone of the organization. They are the ones leading our teams to provide top-notch Captain support, growing the Supply, and managing the day-to-day operations in the most effective manner.
Owning all KPIs across the whole supply funnel, our Quality & Experience Managers are responsible for sourcing and on-boarding our new captains, for utilizing existing captains in the most efficient way and to deliver world class captain support.
Responsible for recruiting, training and on-boarding captains to grow our Supply efficiently and thereby meet our company's growth targets.
Own the city setup and configurations to optimize customer experience, supply growth and performance
Use a data driven approach to understand underlying reasons for supply shortage and drive initiatives to ensure optimal supply utilization
Supervising all captain support channels to ensure our captains are receiving world class support
Drive effective captain loyalty and engagement programs to ensure strong captain retention and increase captain lifetime value
Lead and develop a team of high performers
Key Performance Indicators
Ability to project manage multiple tasks.
Agile delivery of ad-hoc support to a high standard against accelerated timelines.
Data driven approach to analyze operational business performance.
Demonstrate the consistent modelling of both brand stewardship and collaborative behaviors to deliver the above.
Qualifications / Skills required
MBA qualified from a reputable institution in Pakistan or overseas.
5+ years of experience in channel strategy management
Strong analytical skills
Self motivated and team player