Field Service Engineer
Signify
Karachi
5d ago

Job Description

We’re looking for a Project and Field Services Manager for the Pakistan. Based in Karachi, s / he would be responsible for working closely with the internal teams as well as with the clients to understand their requirements and challenges.

Working as a Project and Field Services Manager, you will be part of the Signify Professional Channel in Pakistan, so solution oriented and problem solving must be in your DNA.

Working as a Project Manager for Signify is dynamic. You will learn through disruptive challenges. We’re greater together through peer learning in our globally diverse team, with different backgrounds and nationalities.

  • What you’ll do : After sales services activities* Following Up & Reporting on Tickets - Fast, accurate and up-to-date follow-up, depending on status ticket;
  • Status updates to CSM Africa* On-site Visits, Sample collection / management and Analysis / Reports - Going to customer site to analyze complaint and do fault finding;
  • Proper & effective registering, sending, storing, and / or returning of customer samples; Well-structured reports including complete, thorough, fact-based analysis of situation on which decisions can be based* Customer Communication - Clear communication on Signify outcome in fact based, customer-oriented way* Product Recall Execution - Management of process;
  • Local handling of Lighting product safety recall instructions - Support Epidemic Product Recall Execution; Supplier shall provide qualified and certified personnel to execute and complete the Services herein described.

    If any of the personnel provided by the Supplier is, in the reasonable opinion of Signify or Client (or its representative), not sufficiently qualified, certified or experienced, or is not carrying out the services properly, the same shall be removed and immediately replaced by the Supplier with other personnel meeting Signify’ reasonable requirements.

    Project Execution * Overall PM responsibility of project including supervision during survey, mockups, installation works, repairs, retrofits, testing & commissioning, handover, project close out and life cycle services during warranty period or during after sales services contract.

  • Implementation of Project HSE Programs and Plans of project in accordance with the International Standards related to lighting installations.
  • Prepare project schedule and planning, and monitor project execution progress and adherence to timelines and milestones.
  • Prepare Purchase Orders to cover for Subcontractors works.* Participate in the project meeting with clients * Review all subcontractor's submittals, ensuring that all works associated with the Construction, Maintenance & Renovation of existing and / or new installation shall be done in accordance to HSE Procedure & Processes, local regulations, and Client Project Specifications and Procedures.
  • Participate in the check of new installations and system modifications and ensure that adequate training has been conducted for the new system.
  • Ensure that the Safety System is in place including daily toolbox talks, observation reports, site checks during execution.
  • Evaluate the Potential Emergencies and Crisis that could occur in project and develop response plan for each possible scenario.
  • Main point of contact between Signify, Client and Subcontractors during execution and handover of project* Conduct Incident / observations investigations to identify the root cause of the incident, and plan suitable corrective measure to avoid reoccurrence.
  • To conduct inspection and enforce on safe work measures for works at site check the condition of all protective facilities and equipment in the site.
  • What you’ll need : * Bachelor’s Degree in Electrical or Mechanical Engineering* NEBOSH or OSHAS Trained (preferred), other HSE Training (desired).

  • 2-years field project experience, mostly involving Lighting Systems and Products, or related indoor and outdoor LV Electrical systems.
  • Good command of English, French and local language, both in Speaking and Writing.* Proficiency in Microsoft Office : Outlook, Teams, Power Point, Excel, Word, MS Project or Primavera, CAD (reading).
  • Work with a focus on Speed, Reporting clarity, Timely escalation, Customer friendly communication, Customer Satisfaction, HSE Awareness Mindset and ability to travel to sites within PakistanWhat we promise : We’re committed to the continuous development of our employees, using our learning to shape the future of light and create a sustainable future.
  • Join the undisputed leader in the lighting industry and be part of our diverse global team. #WeAreSignify #SignifyLife

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