IT Support Executive
Information Technology Distribution Company
Lahore, Lahore, Pakistan
5d ago
source : Mustakbil

Job Description

What to expect from the role

Work experience with different systems, software, and hardware.

Opportunity to work on IT projects.

Exposure to IT and development.

Work in collaboration with a team.

Guided by experts and professionals in the field and learn on the job.

Responsibilities

Take ownership of customer issues reported and see problems through to resolution

Research, diagnose, troubleshoot and identify solutions to resolve customer issues

Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Provide prompt and accurate feedback to customers

Ensure proper recording and closure of all issues

Prepare accurate and timely reports

Document knowledge in the form of knowledge base tech notes and articles

Follow the SLA for issues with respect to the severity.

Requirements

BS degree in Information Technology, Computer Science or equivalent

Proven working experience in enterprise technical support, IT support or as a technical engineer

In-depth knowledge in the product that the technician is supporting.

Strong problem-solving skills

Excellent client-facing skills

Excellent written and verbal communication skills

Job Rewards and Benefits

Communication Gratuity Health Insurance Incentive Bonus Leaves Medical Provident Fund Transport

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