Senior Executive Customer Success (Retailer Vertical)
NielsenIQ
Lahore, Punjab, pk
6d ago

About this job

NielsenIQ Customer Success places our clients at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence.

We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.

This position will be, within the Retailer Customer Success team for the Africa Middle East Region, responsible for delighting clients around AME through delivering retail measurement insights and analysis.

Responsibilities

  • Providing performance overview analysis and business issue analysis to Retailer clients around AME
  • Providing in-depth consulting services and delivering insights and analytics as well as thought leadership
  • Developing deep knowledge of Nielsen IQ RMS solutions and delivering value for clients
  • Working closely with the Consulting Lead, Global Reporting Centre and Retailer Vertical to transform customer experience
  • Consulting clients to optimize use of NielsenIQ Essentials
  • Developing and delivering business solutions for client performance tracking
  • Ensuring all client activities are logged in and follow standard SLA for tickets assigned
  • A little bit about you

    Working with both your NielsenIQ colleagues and spending time with Retailer clients, you will build partnerships to allow you to understand your client needs and requirements.

    You'll use this knowledge to develop in depth analytics and create compelling stories that deliver the insight to drive business growth.

    You will be part of a team of client service individuals who specialize in FMCG / Retail at NielsenIQ.

    Qualifications

  • At least a bachelor’s degree, preferably in business or statistics
  • 2-4 years’ work experience, preferably within NielsenIQ, Retailer, consumer or trade marketing, analytics and insights or market research.
  • Knowledge of the Retail / FMCG industry within Middle East and Africa
  • Knowledge of research techniques and NIQ methodologies would be an advantage
  • Detail oriented, excellent analytical skills
  • Good communication and presentation skills
  • Ability to work independently and in a team
  • Good interpersonal skills are a must
  • Fluent in spoken and written English. Knowledge of Arabic is an added advantage.
  • Proficient in Microsoft Office (Excel, PowerPoint, Word, etc.) ,
  • Knowledge of PowerBi or Tableau and Microsoft Dynamics would be an added advantage
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