ICSS Process Improvement Lead
Karachi, Pakistan
3d ago

Job Purpose

This role will be responsible for supporting the GFS ICSS Director in assessing and delivering the prioritised improvements to the ICSS teams.

This will require coordinating with tower GPOs to understand and develop appropriate best practice for the ICSS teams, support implementation and driving effective governance structure with stakeholders in ICSS.

This role would report to ICSS Global Operations Lead for New GSK, but as there will be considerable focus on GFS processes and policies, the role will work primarily with LOC ICSS Leads, GSK export teams (TPF and business) and the GPOs both in GFS and other related functions.

Through their knowledge / experience, the ICSS Process Improvement will be able to build strong relationships with GPO teams, develop proposals, influence stakeholders and provide appropriate governance to work to ensure expected delivery and risk mitigation.

Education, Skills & Experience

Qualified Accountant with 10 years related experience

Well developed Leadership skills

Strong understanding of the Global Financial Services organisation and principles

Understanding of the Global Finance Target Operating Model

Ability to communicate effectively across the organisation.

Process improvement skills and a customer satisfaction orientation

Ability to deliver change management programs.

Good understanding of controls and compliance requirements.

Strong Project Management capability

Ability to influence senior Management leadership teams

Experience in managing the navigation of decisions and / or their execution through multiple parties in major, matrixed organisations

Prior experience in transformation and / or change programmes

Ability to coordinate several activities at once, quickly analyse and resolve specific problems

Ability to manage tasks, work independently, and proceed with objectives with minimal supervision

Key Responsibilities :

Through the review of internal and external information (audits, reviews etc) identify key areas for improvement and prioritise accordingly.

Work with ICSS and GPO organisations to assess the appropriate changes required to operating model, processes (e.g. BSR), systems, policies and resourcing to deliver the improvements.

Support the creation, implementation and delivery of change projects based on the proposals to deliver the required change.

Including training programmes for local teams

This role-holder will be responsible for supporting the multiple Business customer groups interfacing with numerous Finance Partners and Senior Management Stakeholders.

The role-holder will need to be able to communicate and influence effectively with the following range of stakeholders and groups :

Commercial Finance Partnering teams ability to influence and form close working relationships with team leaders and their team members.

Other internal customers such as Corporate Finance, Global Tax, Compliance and external customers such as External Auditors, Tax Service Providers, Tax Bureau Officials

Ensure proactive and effective co-ordination to deliver first class Financial Management reporting.

The role holder will be responsible for ensuring that the hand-off between the Commercial Finance Partners, In-Country Shared Services and FRA work in a seamless manner where roles and responsibilities are clearly defined.

The role holder will need to acquire a solid understanding of GSK financial systems such as CERPS, BISON and ICT along with a comprehensive understanding of GSK / GFS Financial Processes

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