Regional Facilities Manager (Pakistan)
Reporting To (title)
Regional Operations Manager, IFM
The role is responsible for managing the assigned sites within the account owned and / or occupied portfolio in accordance with the requirements of all local and governmental requirements.
The position will be responsible for all line of business and third party relationships with the assigned buildings. The position will also manage a team of local Facility Management professionals and have additional oversite responsibilities for Facilities Management Professionals on sites in Pakistan.
Area of Responsibility
Key Elements and Essential Tasks
Manage the performance and outcomes of assigned staff reporting to the position.
Maintain interface with Landlords, Service Providers, Client POC and local site BU POCs.
Represent client’s real estate organization for the assigned portfolio, developing regional client relationships as appropriate.
Effectively work and communicate with all Account Leadership team members and service lines (Sourcing Manager / team, Regional Operations Manager, Account Director, EHS Manager, Operations Director, Finance Director / team, Transaction Management team, Lease Admin, Project Management, CMMS Manager, Global Leads and global counterparts) to ensure a one team approach.
Provide overall facility services in accordance with accounts’ EHS and Operational standard processes and procedures including application of policies and programs and coordination of information.
Ensure close working relationship with Account EHS Manager and timely and accurate delivery / completion of all required training, logbooks, risk assessments and audits, AIMS etc. as directed.
Ensure compliance with portfolio wide initiatives and required local, and Country laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner.
Understand all critical assets on the associated regional sites and ensure Preventive Maintenance Plans are in place and schedules are adhered to.
Proactively manage, coordinate, and exercise functional responsibility for Facility Management services within assigned facilities and geography
Prepare, submit and manage facility budgets with the clients’ goals and objectives addressed, and track variances (both OpEx and CapEx plans)
Collaborate with on-account Sourcing team on EMEA regional sourcing opportunities. Fully define scope of work (SOW), coordinate supplier walk-
throughs, and manage supplier performance at the property level.
Ensure Suppliers on all sites in the designated Region are fully trained as to JLL policies and procedures including EHS.
Ensure Quarterly Business Reviews are conducted with all 3rd party suppliers and plans are put together to outline and present 1.
Expectations and adherence to SOW, 2. EHS compliance, 3. Performance objectives for outsourced team. 4. Performance review of supplier activities against objectives.
4. Solicited Customer Feedback on supplier’s services. 5. Supplier innovations and Sustainability initiatives. 6. Cost savings initiatives.
7. 360 feedback / communication plans. 8. Regular meeting cadence / communication plan to suppliers.
Ensure IFM staff have a sense of ownership of their sites and a thorough understanding of all contracts for work performed by 3rd party staff and are managing to the contracts and standards effectively.
Ensure all KPI Metrics and SLA’s (Service Level Agreements) are met or exceeded (4.5 or above).
Review reports provided by CMMS Manager daily and ensure IFM team contact and manage all negative Customer Service complaints immediately.
Address any issues with work order closures and ensure timely completion against KPI’s.
Work with Sourcing and IFM team to provide at least 2 savings initiates per site.
Ensure emergency response procedures and call trees are in place for all sites with in assigned region (Principal, Agent and Advisory).
Test call trees on a quarterly basis and ensure all contacts and phone numbers are up to date and plan is communicated to both internal team members as well as local and regional Nielsen POC’s, Operations Manager and EHS Manager.
Ensure timely and efficient escalation of any items associated with risk (health, safety, ethics, performance, cost, critical environment equipment etc.
to Operations Manager, Operations Director and Account Director.
Schedule Monthly pulse calls with local BU contacts to solicit feedback regarding local teams performance. Draft and distribute meeting minutes and communicate outcome to Ops Manager and Nielsen Regional Manager.
Immediately establish remedy / action plan for local FM team to deliver and report progress on. Provide updates on plan to local BU contacts as well as during weekly Operations call with client.
Hold weekly team meetings with Direct Reports to cascade account and LT meeting information to teams. Review action plans and progress reports for the coming week.
Begin ALL IFM meetings with a safety moment.
Establish a weekly HOT Topics list for Operations Manager to keep all briefed on progress regarding critical projects, issues etc.
Effectively manage and report SCOPE creep
Continuously look for savings and innovation and support the business bottom line.
Manage team T+E costs and requests effectively gaining approval from Finance Director on all travel plans and adhering to budget.
Fully understand the function of all Account Service lines. Reach out to service line leads (LA, TM, CMMS, Sourcing, EHS, Finance, Ops and PDS) for direction, communication etc to stay fully abreast of all activities taking place within your region.
Ensure that all FM’s participate in calls regarding construction projects lead by the PDS PM team that are in progress on the sites under their jurisdiction.
Ensure plans are developed including actions, resources, and dates related to site handoff from Project Management to Facilities team.
Understand the progress of these projects and drive team to ensure seamless handover. (liaising with Operations Manager to understand and learn all elements of a proper site handover including involvement / actions of Sourcing, EHS, LA, CMMS, Finance and TM teams)
Ensure all FM teams understand the site head count population and keep up to date records of seating plans. File plans on Account Landing Page.
Work with Asst. Ops Manager to ensure folder consistency.
Understand and ensure that your FM teams have an understanding of all critical lease actions and transaction activities taking place on their sites.
Working with the Lease Administration (LA) team, ensure that all FM teams have read and understand the relevant sections of the lease documents, size and location associated with their sites, specifically those pertaining to items within the LL’s scope of work as well as building policies and procedures and an awareness of critical dates (expiration etc) Schedule reviews of these documents with your FM teams to ensure that you are also aware of the high level points.
Begin with Principal sites and over time, include agent site and advisory information)
Ensure that the FM team members fully understand their Job Descriptions and the job descriptions of their 3d party suppliers.
Compile and file all job descriptions and relevant scopes of work for 3rd party suppliers on the Account Landing page under the respective site.
Ensure all FM team members begin using the Team Landing page to file all relevant information such as EHS required documents, Emergency call trees, site organization charts including BU POC’s , 3rd party suppliers contact names and numbers and FM team members as well as Job Descriptions, Building floor plans and other items as directed by the EHS Manager, Quality team and Operations Manager.
Responsible for overall team management, staff development and planning. Execute staff succession and growth plans.
Ensure yearly Objectives are set for staff, cascading from Account Objectives and ensure progress check ins and meaningful reviews are conducted.
Participate in compensation planning process
For every direct report, build actionable and measurable career development plans; including direct report in consistent conversations regarding progress
Establish a succession plan for all critical roles.
60% or greater
Any and all other duties and tasks assigned.
Knowledge, Skills & Abilities
Education / training
Bachelor's Degree in Engineering or equivalent combination of experience and education
Advanced degree / MBA a plus
Additional language skills a plus
Years of relevant experience
8+ years of experience
Regional responsibility in Local market and Europe
Skills and knowledge
Strong leadership and relationship building skills
Strong interpersonal skills and problem solving ability
Excellent verbal / written communication in English and local languages and solid presentation skills
Proven record of providing excellent internal and external customer service
Knowledge of standard business and accounting practices
Knowledge of Excel and ability to analyze data
Critical Infrastructure Experience
High Rise Building Experience
Other language proficiencies a plus.
High Rise Building Experience
N / A
Physical work requirements and work conditions
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