Job Summary : -
The Inside Sales Executive is responsible for retaining and growing customer business. He / She uses available resources to learn customers’ businesses, identify business needs, and proactively contact customers to position UPS’s products and services to meet their needs.
This position is responsible for prioritizing customer opportunities, focusing attention on accounts with the greatest opportunity and likelihood of success, creating contacts, monitoring contractual compliance, and answering customer questions.
Job Duties : -
Contacts account managers, AEs, SSRs and uses automated systems to learn about their current selling strategies and customer contracts.
Uses sales tools to research customer businesses and prioritize new and lost business opportunities and identify opportunities for retaining existing customers.
Calls customers to identify their business needs, sell additional products and services, and retain current business.
Questions customers to learn about their businesses and industries, go-to-market strategies, corporate structures, and shipping needs.
Follows-up on sales leads identified in customer calls and Customer Relationship Management (CRM) system to close prospective sales.
Works with sales personnel (e.g., account executives, administrative, revenue recovery, billing, accounts receivable, etc.
to address customer needs and increase revenue.
Responds to customer questions, complaints, and inquiries to meet customer needs.
Maintains relationships with customers by assisting them and acting as their advocate in resolving service issues (e.g.
claims, damages, etc.)
Educates customers to use existing service channels or redirects service issues to expedite problem resolution.
Maintains up-to-date knowledge of UPS’s products and services to generate appropriate sales solutions
Determines their customer’s Verified Total Combined Revenue and enters opportunities in the sales funnel as an active or inactive opportunity based on the time-
line to win the business
Enters sales leads into the Customer Relationship Management (CRM) system to coordinate inside and external sales and to maximize business opportunities
Records and updates account activity (e.g., call notes, billing updates, etc.) to ensure customer information and interactions are accurately documented
Responsible for achieving the given sales plan for his / her territory.
Job Specific Competencies & Qualifications : -
Must be a graduate degree, master in Sales & Marketing or MBA will be an added advantage
Good language written and oral skills in English and local language preferable
Proven selling skills to gain new and penetration business.
Applies Service, Product, and Customer Technology Knowledge.
Assesses Business Needs
Conducts Competitive Analysis. Conducts Customer Analysis
Creates Account Strategies
Solicits and Gathers Information
Strategic Customer Partnerships
Supply Chain Management