Manager Revenue Assurance & Fraud Risk Management
Telenor Pakistan
Pakistan, Islamabad
19h ago

Last Date to Apply : Interested applicants to apply by no later than October 22, 2021.

Employment Type : This is a Full time position.

Location : This role is based inIslamabad Pakistan.

Grade : This is a grade 3 position.

The Role : Manager Revenue Assurance & Fraud Risk Management will be responsible for all aspects of revenue assurance including reporting, data analysis, leakage management and business process change.

He / She will monitor financial and operational metrics, work with other departments to implement best practices and define error resolution processes.

This role requires a unique blend of business and technical skills to effectively drive the required activities.

Your Impactful goals will include :

  • Ensure due reconciliation is in place between network and billing system from start to finish i.e. records sent Vs records received;
  • all records accounted for as billed, discarded or available in error tables

  • Ensure that new tools are in line with expectations
  • Work closely with the UAT team to help develop test plans
  • Working with the partner teams to make sure deliverables are met
  • Updated documentation of all tasks, any incidents or leakages encountered to be maintained in the company’s SharePoint
  • Managing any issue that potentially impacts revenues, from identification to quantification leading to resolution
  • Participate and handle FMS, UATs, and performance issues. Also perform reasonable analysis for FM alarms, tools, and reports
  • Measuring and tracking KPIs and outcomes against standards, while planning and taking corrective action where required
  • Essential Responsibilities :

  • Acting as a Revenue Assurance Subject Matter Expert on projects / initiatives that could impact the end to end billing architecture and existing RA controls
  • Perform regular reconciliation and analysis of revenue streams. Documenting revenue flows across critical functions and monitor the same.
  • SQL writing is a must have to perform the task

  • Responsible for fraud monitoring (GSM)
  • Conduct investigations of suspected, alleged, or known internal and / or external fraudulent activity to ensure minimal loss to the organization
  • Constantly work toward improving incident response times and becoming more proactive in fraud mitigation / prevention
  • End to end understanding of CLDM and various revenue streams in a telecom setup
  • Understanding of big data architecture
  • Perform RCA and update all relevant stakeholders on any potential issue in the revenue streams
  • Your Potential Career Path : Telenor provides diversified work experience to its employees. The typical career path for Manager Revenue Assurance & Fraud Risk Management is senior level position in Revenue Assurance Management.

    However, the potential candidate can also take career paths in Business Intelligence, Internal Control, Fraud Management and Business Planning and Reporting etc.

    What we’re looking for?

    Basic Qualifications :

  • Bachelor / Master’s in Computer Sciences / BSc Computer Engineering / ACCA
  • Qlik & SQL Certification will be a plus
  • Minimum 5-8 years relevant experience
  • Direct experience in Revenue Assurance & Fraud Management role in telecom is a plus
  • Excellent knowledge and understanding of telecommunication business
  • High level expertise of business processes including network components, billing, mediation & CRM etc.
  • Proficient in different MS IT tools including MS Excel, Word, PowerPoint, etc.
  • Knowledge Areas :

  • Knowledge and experience of all facets of revenue assurance covering key principles related to controls for network components, IT systems, business processes, reconciliations, financial performance, and reporting
  • UAT testing experience
  • Excellent SQL query writing skills
  • We are using Qlik as the visualization tool. The candidate must be well versed with the visualization layer and be able to extract required cuts from bulks of data in the dashboard
  • An ability to liaise with the business on issues of business performance related to revenue assurance
  • An inquisitive and analytical mind, i.e. be someone driven by "what if" scenarios that inform direction and decisions
  • Strong team player
  • Should be able to forward and reverse engineer inputs and outputs at different streams
  • Experience of revenue assurance and troubleshooting
  • Experience of working under pressures to tight deadlines
  • Why should you join Telenor?

    At Telenor Pakistan, we provide you the platform to work in a challenging and rewarding environment to become a skilled professional in your chosen field of interest.

    As one of the top employers in the country, we enable you to realize your dreams in a collaborative environment of diversity and openness to new mindsets.

    As an equal employment opportunity provider, Telenor Pakistan makes all decisions of employment purely based on merit irrespective of race, caste, gender, creed, color, religion, sex, national origin, or disability.

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