Constellation Home Builder Systems (CHS) is the leading software vendor exclusively focused on the homebuilding industry.
It is North America's fastest growing and most successful provider of fully integrated construction information management solutions for homebuilders.
Our parent company is Constellation Software Inc. (CSI), a well-capitalized, publicly traded Canadian software company that specializes in vertical market software (www.
csisoftware.com). We offer the benefit of working with a medium sized company while enjoying the support and opportunity of being part of a large organization.
We are looking to hire an Enterprise Application Support Analyst, with exceptional Accounting, Analytical, verbal and written communication skills, to fulfill support duties for two Homebuilder ERP'
s, from the Contour-Karachi office, as part of CHS's global Client Care team.
Act as the first line of communication with clients, thus focusing intently on customer satisfaction and relationship management
Resolve user knowledge-caused issues and other configuration, troubleshooting and software installation issues.
Answering complex questions on function and usage of products
Investigating, managing, tracking and closing client support issues, specifically related to the database and functions of the application(s)
Providing Support on 2 Home Builder ERP products BuildTopia and BuildSoft.
Meets all defined service levels for unresolved problems, re-assigns ticket to the appropriate internal / external team
Attends and participates in Team meetings
Attends CHS product training, as required
Makes recommendations to address problems, improve service and provide improved support
Develops frequently asked questions (FAQ) documentation
3+ years of enterprise software support experience (preferably with international customers)
Industry experience residential / commercial construction, property management, real estate management concepts / methodologies and general accounting practices
Proficient in MS Windows applications
Excellent communication skills with clients at all levels from senior executives to accounting clerks and third-party implementers
An aptitude for caring for Customers and must have the analytical ability to resolve customer issues
Comfortable managing conflicting demands
Excellent interpersonal skills (verbal and written)
Positive team attitude and ability to adapt to a fast-pace environment
Work Timings : Monday to Friday 8 AM to 5 PM EST (5 PM to 2 AM Pakistan Standard Time)
Exciting Benefits we offer :
Medical Coverage Self & Dependents
Parents Medical Coverage
Employee Performance-based bonuses
Home Internet Subsidy
Profit Sharing Plan Tenured Employees Only
Child Care Facility
Company Provided Lunch / Dinner
Professional Development Budget
Recreational area for in-house games
Sporadic On-shore training opportunities
Friendly work environment