Customer Services Manager
L'Oréal
Karachi Pakistan
1d ago
  • Establish a personalized relationship with theclient in order to optimise the service level.
  • Proactively ensure order processing andfollow-up until the delivery.
  • Efficiently answer to the clients requirements(deadlines, shortages, information, disputes)
  • Record, analyse and follow up the disputessituations (complains, deductions, returns etc.) in accordance with the CreditManager, the sales and controlling teams, and the physical distribution.
  • Enforce the credit policy and the applicationof our sales terms and conditions in term of payment deadlines, throughfollow-up of the bills payment and in proactively ensuring reminders.
  • Stay in touch with the Credit Manager in orderto identify any credit risks and to implement adapted corrective actions.
  • Proactively communicate towards the hierarchyin case of problems and implement adapted corrective actions.
  • Participate to the training of newcollaborators and transfer his / her knowledge and know-how of the job.
  • Depending on the organisation, ensure thecontinuity of service (he / she can could have, occasionally and partially, toreplace his / her superior,)
  • According to the organisation, participate tothe implementation of projects in collaboration with the client (ex : information sharing, stock levels optimizations etc.)
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