Establish a personalized relationship with theclient in order to optimise the service level.
Proactively ensure order processing andfollow-up until the delivery.
Efficiently answer to the clients requirements(deadlines, shortages, information, disputes)
Record, analyse and follow up the disputessituations (complains, deductions, returns etc.) in accordance with the CreditManager, the sales and controlling teams, and the physical distribution.
Enforce the credit policy and the applicationof our sales terms and conditions in term of payment deadlines, throughfollow-up of the bills payment and in proactively ensuring reminders.
Stay in touch with the Credit Manager in orderto identify any credit risks and to implement adapted corrective actions.
Proactively communicate towards the hierarchyin case of problems and implement adapted corrective actions.
Participate to the training of newcollaborators and transfer his / her knowledge and know-how of the job.
Depending on the organisation, ensure thecontinuity of service (he / she can could have, occasionally and partially, toreplace his / her superior,)
According to the organisation, participate tothe implementation of projects in collaboration with the client (ex : information sharing, stock levels optimizations etc.)