Technical Coordinator - Software QA Services
Contour Software
Karachi, Sindh, PK
6d ago

The Company :

Contour Software, a 500+ employee organization with offices in Karachi, Lahore & Islamabad, has grown from a 13-employee business unit in less than 8 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become the 3rd largest Canadian software company, with employees and customers in 100+ countries.

  • With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 50 industry domains in predominantly mature markets, CSI'
  • s recipe creates the perfect environment for software industry professionals to build fulfilling, long-term careers.

    What started as a development centre, has progressed into an offshore employee centre serving R&D, IT, CS, PS and Finance departments at the divisional as well as operating group level.

    With mature yet growing service lines, as well as some post-pilot stage services, and the global growth of Constellation as the wind in our sails, we are only just getting started!

    Job Description :

    Contour Software is looking for a Junior / Intermediate-level techno-functional professional to join the team. Ideal candidates shall bring a combination of IT, Quality Assurance / Software Testing & Business skills to the role.

    Reporting to and directly serving the Director of Software Quality Assurance Services, the selected individual shall contribute to the accomplishment of the technical evaluation, personnel-

    development and knowledge sharing agenda and goals, as laid out by the Director, ultimately assisting the Director in achieving the business development and employee-

    satisfaction goals of this service line.

    Duties & Responsibilities :

  • Assist the Director in performing administrative steps related to the technical skills analysis component of recruitment activities for the department, marking tests, writing up evaluations, and ensuring a steady flow of evaluation artefacts to the HR team.
  • Assist the Director in performing routine personnel management activities to improve employee satisfaction, performance and professional development.
  • Specifically, this includes preparing minutes of key meetings, at a language quality level sufficient for sharing with native speakers, thus ensuring a steady flow of communication for the Director, with onshore management.

  • If possible, work to remain abreast with the latest trends and gain technical knowledge related to various Software Quality Assurance, Software Testing and Management tools, technologies, processes and methodologies.
  • Assist in facilitating software quality stack and process knowledge sharing and training initiatives across teams within the service line, via planned sessions, team-
  • level interactions, as well as via management of the Intranet portal, as per the Director's direction.

  • Ultimately contribute to and gain growth from the service quality, employee retention and business growth targets of the service line.
  • Success Metrics :

  • Service Line / Departmental Cumulative Reviews Score
  • Departmental Retention Percentage
  • Service Line Growth Rate
  • Required Skills, Experiences & Traits :

  • A University degree in Computer Science or IT, combined with Management education (MBA / BBA or other) or equivalent experience.
  • Graduates of MIS and other 'Business & IT' combination / dual programs are encouraged to apply.

  • 1 to 3 years of experience performing in a functional role in the software industry, ideally as a hands-on SQA / Software Testing experience.
  • Experience with Automation Tools / Technologies is a Plus.

  • The ability to type at or close to the pace of a normal conversation.
  • Excellent verbal and written English communication skills.
  • Must be self-driven, conscientious and goal-oriented.
  • Exciting Benefits we offer :

  • Market-leading Salary
  • Medical Coverage Self & Dependents
  • Parents Medical Coverage
  • Provident Fund
  • Employee Performance-based bonuses
  • Home Internet Subsidy
  • Conveyance Allowance
  • Profit Sharing Plan Tenured Employees Only
  • Life Benefit
  • Child Care Facility Karachi & Lahore only
  • Company provided Lunch / Dinner
  • Professional Development Budget
  • Recreational area for in-house games Karachi & Lahore only
  • Sporadic On-shore training opportunities
  • Friendly work environment
  • Leave Encashment
  • Apply
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