You will act as a primary contact for Customers interested and will be responsible for assisting them in any challenges they may face.
You will also inform customers of the Products and Services Retailo provides and project a professional company image through voice and online interactions. Responsibilities
Monitoring and driving individual and team performance, usually against a set of key performance indicators (KPIs)
Preparing reports for your Line Manager on performance against these KPIs
Managing large amounts of calls in a timely and effective manner
Solving customer problems; providing detailed and timely product and service knowledge to Customer or refer to concerned party for further actions.
Keeping records of all customer conversations on the Care team’s database
And meeting targets in terms of quality of conversations
Working cross functionally with other department leaders to ensure that the objectives of the business are being met and outcomes are being delivered
Monitoring and driving performance across your operation, and preparing relevant reports for your Line Manager.
Minimum of Bachelor’s degree
Proficient in MS Office
1-2 years of relevant experience in a call center environment preferably in any Tech startup or Retail background
Knowledge of customer service practices and principles
Excellent data analytical skills
Superior listening, verbal, and written communication skills
Ability to handle stressful situation appropriately
A purposeful role with mentorship from an experienced founding team
Fast paced career prospects in one of the hottest and well-funded tech startups in the region
Excellent variable incentive plans
Store credits to save on your monthly grocery bill
Medical insurance (including family coverage)