B2B L2 Operations
Ericsson
Islamabad, IS, PK
17h ago

Our Exciting Opportunity

We are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations! Part of the CRM Operations team that’s responsible for providing smooth application operations and better B2B customer experience.

You will

  • Work in 24x7 roaster shifts to ensure availability and Performance monitoring of CRM and POS Systems.
  • Have a deep understanding of B2B business process in telco environment.
  • Carry out daily reporting of system health checks of application & databases performance.
  • Troubleshoot application and database related issues.
  • Change Request Deployment and Testing.
  • Resolve the Operational Tickets logged by the various business departments.
  • Liaison with various business departments to fulfill the business requirements.
  • Perform reconciliations with various other Business Support Systems.
  • Interact with internal stakeholders and external customer.
  • Carry out documentation of processes and procedures.
  • Partner with clients and team members to define, document & fix operational system bugs / issues
  • Work well independently with strong self-direction and initiative but know when to collaborate or seek guidance.
  • Possess good verbal and written communication skills.
  • Have strong time management, ability to multi-task and have the ability to meet deadlines.
  • Have the ability to work in a fast-paced Agile environment to deliver tasks on recurring schedule.
  • To be successful in the role you must have

  • Bachelor level, in engineering (IT, Telecom)
  • 4 - 5 years’ experience in B2B fixed and mobile operations
  • 3 - 4 years working experience on IT BSS Platforms.
  • Additional Requirements

  • Hands-on MS SQL Server, Oracle PL / SQL, Maria DB
  • Basic understanding of Windows Servers & Linux / Unix.
  • Good to have Python, .Net Core, JSON, XML, SOAP and REST, DBMS, SQL, shell scripting etc.
  • Good communication skill and ability to work with people!
  • Technical and Business stakeholder Management.
  • Good knowledge of ITIL
  • Knowledge of Managed Service telecom operations practice
  • Knowledge sharing and collaboration skills
  • Ericsson knowledge
  • English skills
  • Delivering results & meeting customer expectations
  • Analyzing skills
  • Creating & innovating
  • Applying expertise & technology
  • What s in it for you?

    Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds you will be redefining it.

  • You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want;
  • with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls.

    You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority.

    Welcome to an inclusive, global company where your opportunity to make an impact is endless.

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