System Monitor Administrator (SMA)-Intern
AJOS Pvt. Ltd.
Karachi, Karachi, Pakistan
3d ago
source : Mustakbil

Job Description

  • Perform desk-side support service per Client’s predefined / location specific service process
  • Manage workflow and service request through Client’s call ticketing system
  • Software installation, configuration, and troubleshooting for end users
  • Hardware and Software upgrades
  • Performance of IT support duties as defined by the appropriate I.T Support team leader
  • Network printer installation / configuration
  • General Desktop Support / Project Coordination / Move activities
  • High level of customer focus and strong customer support commitment
  • Work with other support groups and vendors to provide seamless support to customers
  • Work with 2nd level support group to assist with application design / development / upgrade testing and implementation
  • Job Specification

  • Excellent Communication Skills
  • Demonstrated expertise in configuring, installing and troubleshooting PC systems, Microsoft 7, XP and MS office applications, network configuration.
  • Working knowledge of remote access Remote Desktop, VNC and Virtual Private Network.
  • Experience using administrative tools and working knowledge of DNS, DHCP and TCP / IP
  • Experience working in a wireless network environment.
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