Senior Analyst
5d ago

Who We Are :

KeepTruckin is on a mission to modernize the trucking industry. With the leading fleet management platform, we are bringing trucks online and fundamentally changing the way freight is moved on our roads.

We see our hard work rewarded in tangible ways every day and we believe that intelligence is most powerful when paired with humility.

We’re motivated by the opportunity to impact and improve every facet of a trillion-dollar industry that touches everyone’s lives.

KeepTruckin is proud to be a Forbes Cloud 100 company, a 2020 Career-Launching Company by Wealthfront and named a Forbes Best Startup Employer 2020.

About the Role :

We are seeking an analyst with a strong analytical background and a passion for process improvement to join our Sales Strategy and Operations team.

This position will be aligned specifically to our Customer Success (CS) organization to support the reporting, analytics, systems and go-to-market strategies required to drive increased retention and growth within our existing customer base.

We are a small team seeking someone eager to tackle the challenges faced by a company experiencing rapid growth, and motivated by the opportunity to drive substantial impact.

What You'll Do :

  • Supporting the Head of CS Sales Operations and Strategy, work closely with CS Team Leads to identify systems, data and process needs to optimize efficiency, effectiveness, and revenue growth
  • Directly responsible for new and existing reporting including dashboard development on and Tableau; work with internal teams to maintain data integrity across systems and perform analysis
  • Support administration of all Customer Success-owned systems, including SFDC, dashboards, and reporting
  • Own and lead small projects to improve reporting or system / process gaps - examples may include, triaging data from multiple sources to develop KPI tracking or finding ways to improve our existing Customer Health Score
  • Build and maintain key documentation related to our policies, processes, and requirements.
  • What We're Looking For :

  • 2-4 years' directly relevant Sales Operations or Business Operations experience
  • High level of proficiency in SFDC and ideally, Tableau; Ability to aggregate and analyze data from multiple sources is a must
  • Adept at communicating and building influential relationships
  • Eye for operational efficiency and making complex processes simple
  • Exceptional analytical skills with the ability to step back and proactively extract key insights
  • Creativity, resourcefulness, and a strong bias for action.
  • Relevant Bachelor’s degree with specialization in Business, Analytics or Finance
  • Creating a diverse and inclusive workplace is one of KeepTruckin's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

    Please do not let an arrest or conviction record prevent you from applying for employment at KT. KT considers qualified applicants with arrest and conviction records.

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