Customer Support Engineer
Mavenir
Islamabad, Pakistan
22h ago

Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud.

As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.

Role Summary

Field Service / Support Engineer : Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.

Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.

Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.

This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking / wireless networking.

Survey Tip : This job provides customer support. If employee is primarily responsible for applications / systems engineering, match to the appropriate applications / systems engineering position in the Global Sales Survey.

Key Responsibilities

  • Review and update of technical aspects of quality system to ensure information is correct and up to date
  • Solid experience working with UNIX (Solaris or Redhat Linux)
  • UNIX System Administration skills
  • Proven shell scripting experience
  • Experience of installing, upgrading and configuring computer hardware and software
  • Knowledge of mobile networks preferred but not essential
  • Good understanding of software engineering principles
  • Understanding of the SS7, SMPP, SOAP / XML Protocols
  • Experience working with HP and Sun platforms
  • Experience working with IP networks, Cisco router configuration
  • Experience of site visits to replace hardware components
  • Mavenir Messaging and Charging Product information will be a plus
  • Job Requirements

  • Can do / will do attitude
  • Methodical problem solving skills
  • Good verbal and written communication skills, both face to face and remotely with people for whom English is not their first language
  • Able to work from customer premises and able to work remotely from internal teams
  • Able to assimilate technical information quickly and apply it to a given situation
  • Shows initiative and is able to make appropriate decisions
  • Good planning and organisational skills able to multi task
  • Commitment to achieve the required goals
  • Team worker
  • Able to build relationships with customers, identifying and focusing on their needs
  • Commercial awareness
  • Works well under pressure
  • Able to work to job standards and process requirements and drive for quality
  • Ability to work individually with little supervision, but flag up issues promptly
  • Able to work to meet deadlines
  • Ability to pick up new technologies and products quickly
  • Accessibility

    Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.

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