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Job Role Description
The Customer Supply Manager has to ensure all customer projects are delivered according to contractual obligations within forecasted costs, time, and required quality based on supply chain strategies and capabilities.
Drive within MEA market and global initiatives.
Job Key Tasks & Responsibilities
Supports pre-sales with supply chain design and costing by evaluating customer requirements
Manages the supply chain operations and execution to ensure proper supervision and guidance to meet business targets (includes monitor and control)
Ensures supply chain processes and execution, profitability and efficiency to meet accurate, timely services and high performance in services to the customer project in terms of quality, compliances and cost efficiency.
Accurate demand planning for HW & SW based on CT input and roll-out plan
Ordering of products (HW, SW, Services) in all business scenarios, incl. customer cases, Nokia risk orders, trials, demonstration, R&D and FOC.
Provides and updates delivery plans and assesses and mitigates supply risks and challenges.
Executes supply planning in relation to CT business management order intake and revenue execution, inventory management and LE as well as resourcing.
Creation and follow up of invoices and revenue booking based on project acceptance or other triggers
Acts as escalation point and manages further escalations and requirements
Drive functional-level business excellence
Define business governance and ensures its adherence
Drive special projects critical to the business agenda including strategic initiatives and culture plans
Facilitate functional level enabling sessions
Support continuous improvement initiatives
Ensure operational management is in full alignment with Nokia Mode of Operation
Customize global operational processes together with relevant point of contacts to meet business requirements
Apply appropriate best practices and lessons learned within the team
Interface with key stakeholders at business area or cross functions
Has in-depth business knowledge and uses understanding of how relevant areas perform to achieve objectives
Use skills to solve complex problems that do not have routine solutions and takes a new perspective
Contribute to operational topics and quality to optimize profitability
Key Competencies :
Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges.
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Nokia culture welcomes people as their true selves. Come create technology that helps the world act together.