Customer Support Representative
LiveChat World Wide
Lahore, Lahore, Pakistan
1d ago
source : Mustakbil

Responsibilities :

  • Maintaining a positive, empathetic and professional attitude toward customers at all times and provide exceptional Customer Experience
  • Responding promptly to customer inquiries, complaints and queries
  • Communicating with customers through various channels including Calls, Chats, Emails e.t.c.
  • Acknowledging and resolving customer complaints and make necessary correspondence
  • Logging the details in relevant CRM software and providing timely updates
  • Upselling and conversion passive prospects into long term customers
  • Warm and Cold calling to make sales as per provided targets
  • Requirements :

  • Minimum Intermediate or Bachelors degree
  • Previous call center experience (if applicable) is good to have
  • Must be comfortable working in shifts
  • Good verbal and spoken skills wrt to English language
  • Must be able to deal with pressure
  • Job Rewards and Benefits

    Leaves Sports and Entertainment

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