Manager, Client Operations
S&P Global
Islamabad, Pakistan
6d ago

The Role : Manager, Client Operations

Grade 10A

The Location : Islamabad, Pakistan

The Team : This is a Manager position in the Site Leadership domain within Commercial. Site leaders are important to Commercial's success because they give us an understanding of local dynamics, talent development and employee engagement.

They work to get the best out of our employees and ensure Commercial teams are represented well among the larger Content and Technology organizations in the same operating sites.

Site leaders help functional leaders understand what is happening locally and serve as the voice of the employee.

The Impact : This Manager is expected to represent the Client Operations and Allied teams in Islamabad to start off with as well as support and execute on our local strategy surrounding organizational branding and positioning.

They are also expected to lead other teams in Commercial in a Site Leader capacity as they settle into the role.

What’s in it for you : The chance to work with senior Commercial Leaders, engage with and manage employees in a multitude of teams, become adept at Leadership development and learn more about our S&P Global brand.

Help drive initiatives which will help position S&P Global as a brand of choice in the local markets.

Responsibilities : The main responsibilities in this role are listed but not limited to :

  • Co-managing various teams within the Client Operations domain with respective functional Managers overseas.
  • Drive employee engagement for respective teams.
  • Support and execute various organizational branding initiatives internally and externally.
  • Coach employees for High Performance by focusing on effective Career Development.
  • Hiring, Onboarding and Training Employees in collaboration with respective stakeholders.
  • Keep stakeholders apprised and act as an extension of their Functional counterpart.
  • Work with various administrative groups to ensure and enhance employee experience with the organization.
  • Bring Operational Efficiency in operations by identifying synergies between different teams in Commercial.
  • Drive Communications for Islamabad Commercial team and ensure all stakeholders are apprised with all the relevant details.
  • What We’re Looking For :

  • A solid communicator who is well-versed across different, functions, cultures and geographies.
  • Someone who has an adequate understanding of our Client Support functions and what those roles require.
  • Well-versed with stakeholder management across different industry segments and geographies.
  • Ability to engage, motivate and empower employees coupled with the ability to manage and hold them accountable and develop them higher roles in the process.
  • Experience working for at different industry teams within the Client Support realm.
  • An understanding of how the Site Leadership vertical operates. For more on this please review the document on this link.
  • Working knowledge of Performance and Developmental coaching for employees at various levels and with different functions.
  • Ability to manage and resolve conflicts in a positive manner keeping all stakeholders apprised and included.
  • Passion for interacting with different people from different cultures and backgrounds and work on different projects leading to a win-win situation for all geographies.
  • Basic Qualifications :

  • A minimum of 5 years of work experience overall, with 3 years in Commercial / Client Operations.
  • A solid understanding of the Client Support model for MI and CIQ Clients.
  • Long-term thinking and vision.
  • Preferred Qualifications :

  • 2 years of People / Process Managerial experience in their current role
  • Experience across the various functions in the Client Operations domain.
  • Project Management Experience and / or relevant qualifications.
  • About Statement :

    At S&P Global Market Intelligence, we know that not all information is important some of it is vital. Accurate, deep and insightful.

    We integrate financial and industry data, research, and news into tools that help track performance, generate alpha, identify investment ideas, understand high-reaching and industry dynamics, perform valuation and assess credit risk.

    Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.

    Market Intelligence is a division of S&P Global (NYSE : SPGI), which provides essential intelligence for individuals, companies, and governments to make decisions with confidence.

    S&P Global is an equal opportunity employer committed to making all employment decisions without regard to race / ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or other legally protected categories, subject to applicable law.


    10 - Officials or Managers (EEO-2 Job Categories-United States of America), OPRTON103.1 - Middle Management Tier I (EEO Job Group)

    Job ID : 261274

    Posted On : 2021-04-28

    Location : Islamabad, Pakistan

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