Demand Planning Analyst, Ring Community Support

Ring

Hyderabad, TS, IND

3d ago

Job summary

We are seeking Demand Planning Analyst who will report to the Ring Forecasting Manager, and be responsible for aligning Workforce Management (WFM) with sales planning and CRM efforts to management of the daily and weekly demand planning activities.

Analyst, Demand Planning is responsible for maintenance and execution of forecasting and decision models through a strong combination of statistical, business intelligence, and market and industry trend analysis.

An ideal candidate possesses a deep experience in Data Analysis and Applied Statistics, Inventory or Production Planning, and Supply Chain Management functions.

This team member is a critical voice on the forecasting chain team, and provides context and perspectives for data-driven decision making in a contact center environment.

Key job responsibilities

Develop accurate and timely demand forecast while helping reduce inventory / working capital, and minimize forecast variability

Responsible for developing and sharing end to end demand plan, and providing timely forecast analysis necessary for appropriate decision making

Advanced skills to include variance analysis, assumption documentation, and communication to supply chain, management, finance, and operational teams in creating and maintaining the corporate S&OP process

Identify demand forecast risks and develop effective, flexible, and durable mitigation strategies

Analyze and troubleshoot demand related issues in a timely and accurate manner

Generate scenarios in the demand planning to facilitate discussion

Work cross-functionally to accurately reflect recent trends and achieve continuous improvement in demand forecast accuracy, and other demand planning measures

Manage and execute various ad-hoc project requests

A day in the life

As a Demand Planning Analyst, you will build forecast models that predict volume for the Ring Community Support contact center.

You will also use those models to anticipate headcount needs at CS locations and be a key driver in the development of new hire classes.

About the team

Ring's mission is to help make neighborhoods safer. We believe that stronger communities are key to safer neighborhoods. That’s why we’re driven to create products that help customers protect what matters most at home and empower them to connect with their neighbors.

BASIC QUALIFICATIONS

Bachelor’s Degree in Predictive Analytics, Business Analytics, Accounting, Finance or related field of study required

2+ years’ relevant experience within demand planning and with statistics programming (R, Minitab, Python, SQL)

Detail Oriented and ability to work with large amounts of data into useful information and conclusion

Demonstrate excellent analytical skills and meet deadlines with a strong desire to execute tasks with quality and a sense of urgency

Maintain key operational metrics that measure demand planning performance to drive continuous improvement

Excellent written and verbal communication skills with the ability to present complex information in a clear and concise manner to a variety of audiences

Ability to meet tight deadlines and prioritize workloads

PREFERRED QUALIFICATIONS

Masters in quantitative field or Business Administration highly preferred

Experience in strategic consulting and leading new / start-up related programs or Rapid Scale Manufacturing

Experience working with database & SQL

Six Sigma certification

About Ring

Since its founding in 2013, Ring has been on a mission to make neighborhoods safer. From the video doorbell, to Ring Alarm, which was named #1 in Customer Satisfaction for DIY Home Security Systems by Power, Ring’s smart home security product line, as well as the Neighbors app, offer users affordable whole-home and neighborhood security.

At Ring, we are committed to making home and neighborhood security accessible and effective for everyone while working hard to bring communities together.

Ring is an Amazon company. For more information, visit With Ring, you’re always home.

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