The Team : Order Management team handles the key function of issuing accurate invoices to the client. In addition to that, the team processes a huge volume of internal and external emails.
We have a team of dynamic and enthusiastic people in Pakistan, Manila, US and India.
The Impact : It's akey position to support the function of Order Management. Timely and accurate invoicing is a key part that leads to revenue generation.
What’s in it for you : With Order Management, no day is a dull day. This is a critical and vigorous position that requires one to get acquainted with various applications such as Salesforce, Oracle, Vertex and our brand new Billing System Zuora.
Also, one needs to closely work with commercial teams daily.
You would be reviewing contracts signed by the customer
You are expected to process New Sales, Renewals and Amendments whilst ensuring accurate and timely billing and services activation
You are going to make accurate adjustments to client accounts along with providing verbal and / or written billing explanations to client / client services / sales
We expect you to promptly and precisely process emails
You should be assisting with a discussion of key issues to senior management to ensure adherence to established policies and procedures, Providing basic ad hoc reporting as necessary
What we’re looking for :
Basic Qualifications :
Bachelor or Master Degree
Excellent communication skills (Verbal / Written)
Strong analytical and problem solving / research skills with high attention to detail
Basic knowledge of MS Office
Ability to independently work as a contributing member in a high-paced and focused team with minimal directions
Willingness to work in rotational shifts as per business requirement
Preferred Qualifications :
1 3 Years of prior experience
Prior experience of working in Salesforce or Oracle
Shift Requirement :
This role requires you to be flexible working in the night shift.
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S&P Global is an equal opportunity employer committed to making all employment decisions on the basis of merit, capability and equality of opportunity, and without regard to race / ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or any other basis prohibited by federal, state or local law, or any other characteristic that has no bearing on a person’s ability to perform his or her job.