Customer Care Associate
Maersk Group
Karachi, Pakistan
12h ago

Maersk Supply Chain Management is looking for a highly motivated Customer Care Associate to join our team in supporting the world’s best-known brands in managing their Supply Chain.

The role and team offers a great opportunity to learn, develop and challenge yourself.

We offer

At Maersk, you’ll be part of a global team motivated by bringing food and commodities to people in every corner of the world.

We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers.

This is done through seamless processes, best in class digital solutions, and great customer service!

Our diverse team of passionate and dedicated colleagues are empowered and supported to grow by their leaders. We all have our customers in mind, in every action of our daily work life, and this is truly the key to reaching our target!

An exciting career opportunity in an international, challenging business setting characterised by high pace and diversity.

You will get to focus on creating valuable relations with current and new customers and work with highly-professional teams in an environment where you will be valued, recognised and well-rewarded.

Key responsibilities

  • Deliver a superior Customer experience to our Maersk customers
  • Proactive in identifying issue and mitigating them, ensure issues raised are resolved quickly.
  • Closely collaborate with other teams within and across CSO / DOC
  • Act as the first point of contact for customers
  • Actively build strong relationships with customers
  • Adhering to the standard process and customer specific IOP’s and monitor respective KPI’s
  • Be the primary point of contact for customers and act as an advocate for the customer internally
  • Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders
  • Identify and execute upselling opportunities
  • Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires
  • Own customer experience. Lead the team to achieve best-in-class Customer Service
  • We are looking for

  • 1-2 years of similar experience
  • Customer Centricity
  • Composure
  • Perseverant & Action Oriented
  • Collaboration and Influencing
  • Problem solving
  • Communication effectiveness
  • Apply
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